Combined Product Support for Technology release notes for upgrades from Yokohama to Australia
Consolidated page of all release notes for Product Support for Technology from Yokohama to Australia.
How to use this page
To help you prepare for your upgrade, we have combined the cross-family Product Support for Technology release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia.
Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."
Important information for upgrading Product Support for Technology to Australia
Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.
|
Release |
Release notes |
|---|---|
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
Between your current release family and Australia, new features were introduced for Product Support for Technology.
|
Release |
Release notes |
|---|---|
|
Yokohama |
Create a proactive case from an incident in the Proactive Service Experience Workflows. Diagnose the issue in the troubleshoot stage in the Technology Product Support Case playbook. Create the resolution task to solve the issue. In the Technology Product Support Case, you can submit outbound service test run requests to various external systems by integrating the application with the external southbound systems. Create a service problem case for a customer raised issue so that an agent can work on it and resolve the service-related problem. Record generation capability via playbooks for customer service problem management. Create a service problem case to report an issue about the service from the Customer Service Portal. Use the ServiceNow Otto for Telecommunications, Media, and Technology (TMT) to provide concise, context-driven summaries specific to each case. This feature enables agents to confirm that critical case details are captured, and enable them to provide personalized and informed resolutions. Generate resolution notes and then shorten or elaborate the content using the Now Assist context menu in the resolution notes field of the case form, in both the Core UI (UI16) and Workspace. You can now select and gather insights and data from multiple similar cases to draft an article by using ServiceNow Otto for TMT. You can revise the content in existing Knowledge articles by using the Now Assist icon ([Omitted image "icon-ai-sparkle.png"] Alt text: Now assist icon.), which is accessible as an inline capability, and create and refine Knowledge articles. Generate the test run summary for a technology product support case record to understand the context of test outcomes and the root cause of the problem. Create roles for customer service problem management so that agents and customers can create service problem cases. |
|
Zurich |
No updates for this release. |
|
Australia |
Use Service Delivery Overview L1 menu to access the analytics dashboards. The Service Delivery Overview enables you to access charts and summary data on metrics such as proactive cases, account escalations, SLAs, channels used, core KPIs, and more. The Service Delivery Overview page is available in Service Operations Workspace in all releases. For CSM/FSM Configurable Workspace, it is available only in the Zurich and Australia releases. Use the customer impact tab in the incident, change, and problem case records. This tab shows key metrics and insights across customer accounts, reactive cases, and install base items. It improves visibility and streamline decision-making during PSEW processes. You can also generate proactive cases and communicate with customers or consumers. |
Between your current release family and Australia, some changes were made to existing Product Support for Technology features.
|
Release |
Release notes |
|---|---|
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
The Service Delivery Overview L1 menu is added to the Service Operations Workspace and CSM/FSM Configurable Workspace. |
Between your current release family and Australia, some Product Support for Technology features or functionality were removed.
|
Release |
Release notes |
|---|---|
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
Between your current release family and Australia, some Product Support for Technology features or functionality were deprecated.
|
Release |
Release notes |
|---|---|
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
|
Review information on how to activate Product Support for Technology.
|
Release |
Release notes |
|---|---|
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
Install Product Support for Technology and Proactive Service Experience Workflows by requesting them from the ServiceNow® Store. |
If any additional requirements were introduced or changed for Product Support for Technology we have noted them here.
|
Release |
Release notes |
|---|---|
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
If any specific browser requirements were introduced or changed for Product Support for Technology we have noted them here.
|
Release |
Release notes |
|---|---|
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
Review details on accessibility information for Product Support for Technology, such as specific requirements or compliance levels.
|
Release |
Release notes |
|---|---|
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
If there are specific localization considerations for Product Support for Technology we have noted them here.
|
Release |
Release notes |
|---|---|
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
If there are specific highlight considerations for Product Support for Technology we have noted them here.
|
Release |
Release notes |
|---|---|
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
Australia Early Availability
See Product Support for Technology for more information. |
--- title: Combined Product Support for Technology release notes for upgrades from Yokohama to Australia description: Consolidated page of all release notes for Product Support for Technology from Yokohama to Australia. locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-productsupportfortechnology-release-notes.html release: australia topic_type: reference last_updated: "2026-09-15" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- # Combined Product Support for Technology release notes for upgrades from Yokohama to Australia Consolidated page of all release notes for Product Support for Technology from Yokohama to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Product Support for Technology release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia. **Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Product Support for Technology to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Yokohama </td><td> No updates for this release. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>## New features Between your current release family and Australia, new features were introduced for Product Support for Technology. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Yokohama </td><td> - **[Redirection to the right case type](https://www.servicenow.com/docs/access?context=generate-proactive-cases&family=yokohama&ft:locale=en-US)** Create a proactive case from an incident in the Proactive Service Experience Workflows. - **[Playbook stages and activities](https://www.servicenow.com/docs/access?context=tech-product-support-playbook-stages&family=yokohama&ft:locale=en-US)** Diagnose the issue in the troubleshoot stage in the Technology Product Support Case playbook. Create the resolution task to solve the issue. - **[Integrate with external southbound systems](https://www.servicenow.com/docs/access?context=tech-product-outbound-flow&family=yokohama&ft:locale=en-US)** In the Technology Product Support Case, you can submit outbound service test run requests to various external systems by integrating the application with the external southbound systems. - **[Create a service problem case from the workspace](https://www.servicenow.com/docs/access?context=create-service-problem-case&family=yokohama&ft:locale=en-US)** Create a service problem case for a customer raised issue so that an agent can work on it and resolve the service-related problem. Record generation capability via playbooks for customer service problem management. - **[Create a service problem case in the Customer Service Portal](https://www.servicenow.com/docs/access?context=create-a-product-case-from-the-customer-service-portal&family=yokohama&ft:locale=en-US)** Create a service problem case to report an issue about the service from the Customer Service Portal. - **[Summarize a service problem case](https://www.servicenow.com/docs/access?context=now-assist-tmt-summarize-case&family=yokohama&ft:locale=en-US)** Use the ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\) to provide concise, context-driven summaries specific to each case. This feature enables agents to confirm that critical case details are captured, and enable them to provide personalized and informed resolutions. - **[Generate the resolution notes for a service problem case using ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\)](https://www.servicenow.com/docs/access?context=now-assist-tmt-generate-resolution&family=yokohama&ft:locale=en-US)** Generate resolution notes and then shorten or elaborate the content using the Now Assist context menu in the resolution notes field of the case form, in both the Core UI \(UI16\) and Workspace. - **[Generate a knowledge article](https://www.servicenow.com/docs/access?context=now-assist-tmt-generate-knowledge-article&family=yokohama&ft:locale=en-US)** You can now select and gather insights and data from multiple similar cases to draft an article by using ServiceNow Otto for TMT. You can revise the content in existing Knowledge articles by using the Now Assist icon \(\[Omitted image "icon-ai-sparkle.png"\] Alt text: Now assist icon.\), which is accessible as an inline capability, and create and refine Knowledge articles. - **[Summarize test for a technology product support case using ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\)](https://www.servicenow.com/docs/access?context=now-assist-tmt-summarize-tech-support-case&family=yokohama&ft:locale=en-US)** Generate the test run summary for a technology product support case record to understand the context of test outcomes and the root cause of the problem. - **[Components installed with Customer Service Problem Management](https://www.servicenow.com/docs/access?context=spm-components&family=yokohama&ft:locale=en-US)** Create roles for customer service problem management so that agents and customers can create service problem cases. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> - **[Service delivery overview](https://www.servicenow.com/docs/access?context=account-360-analytics-dashboard&family=australia&ft:locale=en-US)** Use Service Delivery Overview L1 menu to access the analytics dashboards. The Service Delivery Overview enables you to access charts and summary data on metrics such as proactive cases, account escalations, SLAs, channels used, core KPIs, and more. The Service Delivery Overview page is available in Service Operations Workspace in all releases. For CSM/FSM Configurable Workspace, it is available only in the Zurich and Australia releases. - **[Customer impact tab](https://www.servicenow.com/docs/access?context=enhance-customer-impact-visibility-psew-process&family=australia&ft:locale=en-US)** Use the customer impact tab in the incident, change, and problem case records. This tab shows key metrics and insights across customer accounts, reactive cases, and install base items. It improves visibility and streamline decision-making during PSEW processes. You can also generate proactive cases and communicate with customers or consumers. </td></tr></tbody> </table>## Changes Between your current release family and Australia, some changes were made to existing Product Support for Technology features. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Yokohama </td><td> No updates for this release. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> - **[Service delivery overview](https://www.servicenow.com/docs/access?context=account-360-analytics-dashboard&family=australia&ft:locale=en-US)** The Service Delivery Overview L1 menu is added to the Service Operations Workspace and CSM/FSM Configurable Workspace. </td></tr></tbody> </table>## Removed Between your current release family and Australia, some Product Support for Technology features or functionality were removed. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Yokohama </td><td> No updates for this release. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>## Deprecations Between your current release family and Australia, some Product Support for Technology features or functionality were deprecated. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Yokohama </td><td> No updates for this release. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> - The **Analytics** tab is removed from the customer account view. - The **Notify Customers** UI action is removed from the case record. </td></tr></tbody> </table>## Activation information Review information on how to activate Product Support for Technology. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Yokohama </td><td> No updates for this release. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> - **Activation information** Install Product Support for Technology and Proactive Service Experience Workflows by requesting them from the ServiceNow® Store. </td></tr></tbody> </table>## Additional requirements If any additional requirements were introduced or changed for Product Support for Technology we have noted them here. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Yokohama </td><td> No updates for this release. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>## Browser requirements If any specific browser requirements were introduced or changed for Product Support for Technology we have noted them here. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Yokohama </td><td> No updates for this release. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>## Accessibility information Review details on accessibility information for Product Support for Technology, such as specific requirements or compliance levels. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Yokohama </td><td> No updates for this release. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>## Localization information If there are specific localization considerations for Product Support for Technology we have noted them here. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Yokohama </td><td> No updates for this release. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>## Highlight information If there are specific highlight considerations for Product Support for Technology we have noted them here. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Yokohama </td><td> No updates for this release. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> Australia Early Availability - Use analytics dashboards on the Service Delivery Overview page to improve usability and operational visibility. - Use the customer impact tab to improve operational clarity, reduce navigation time, and manage the Proactive Service Experience Workflows \(PSEW\) processes. See [Product Support for Technology](https://www.servicenow.com/docs/access?context=assurance-workflows&family=australia&ft:locale=en-US) for more information. </td></tr></tbody> </table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/delta-yokohama-australia/rn-combined-intro.md)
| title | Combined Product Support for Technology release notes for upgrades from Yokohama to Australia |
| description | Consolidated page of all release notes for Product Support for Technology from Yokohama to Australia. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-productsupportfortechnology-release-notes.html |
| release | australia |
| topic_type | reference |
| last_updated | 2026-09-15 |
| reading_time_minutes | 5 |
| breadcrumb | Products combined by family |