Combined Benchmarks release notes for upgrades from Yokohama to Brazil
Consolidated page of all release notes for Benchmarks from Yokohama to Brazil.
How to use this page
To help you prepare for your upgrade, we have combined the cross-family Benchmarks release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil.
Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."
Important information for upgrading Benchmarks to Brazil
Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed.
|
Release |
Release notes |
|---|---|
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
Between your current release family and Brazil, new features were introduced for Benchmarks.
|
Release |
Release notes |
|---|---|
|
Yokohama |
|
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
Between your current release family and Brazil, some changes were made to existing Benchmarks features.
|
Release |
Release notes |
|---|---|
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
Between your current release family and Brazil, some Benchmarks features or functionality were removed.
|
Release |
Release notes |
|---|---|
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
Between your current release family and Brazil, some Benchmarks features or functionality were deprecated.
|
Release |
Release notes |
|---|---|
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
Review information on how to activate Benchmarks.
|
Release |
Release notes |
|---|---|
|
Yokohama |
Benchmarks is a ServiceNow AI Platform feature that is active by default. The new Benchmarks dashboard is automatically installed with Yokohama and is available from the ServiceNow Store. Important: Benchmarks is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
If any additional requirements were introduced or changed for Benchmarks we have noted them here.
|
Release |
Release notes |
|---|---|
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
If any specific browser requirements were introduced or changed for Benchmarks we have noted them here.
|
Release |
Release notes |
|---|---|
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
Review details on accessibility information for Benchmarks, such as specific requirements or compliance levels.
|
Release |
Release notes |
|---|---|
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
If there are specific localization considerations for Benchmarks we have noted them here.
|
Release |
Release notes |
|---|---|
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
If there are specific highlight considerations for Benchmarks we have noted them here.
|
Release |
Release notes |
|---|---|
|
Yokohama |
See [Placeholder link text to key bundle-itsm.r_Benchmarks] for more information. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
--- title: Combined Benchmarks release notes for upgrades from Yokohama to Brazil description: Consolidated page of all release notes for Benchmarks from Yokohama to Brazil. locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-brazil/brazil-yokohama-benchmarks-release-notes.html release: brazil topic_type: reference last_updated: "2026-11-06" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- # Combined Benchmarks release notes for upgrades from Yokohama to Brazil Consolidated page of all release notes for Benchmarks from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Benchmarks release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. **Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Benchmarks to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Yokohama </td><td> No updates for this release. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr><tr><td> Brazil </td><td> No updates for this release. </td></tr></tbody> </table>## New features Between your current release family and Brazil, new features were introduced for Benchmarks. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Yokohama </td><td> - New KPIs are added to the Call deflection - percentage. These new KPIs help you understand the number of Incidents that are created using Proactive Engagement and Digital End-User Experience self service. - New KPI is added to the self-solved percentage. This new KPI shares the number of times the issue is resolved using the Digital End-User Experience self service channels like Desktop Assistant, Now Assist panel, and Employee portal. - The new KPI **Knowledge Articles created using Now Assist** is added to Productivity moments. This primary indicator shows how many knowledge base articles are created using Now Assist in a given period of time. - Leverage benchmarking for HRSM indicators to evaluate your performance in comparison to your peers. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr><tr><td> Brazil </td><td> No updates for this release. </td></tr></tbody> </table>## Changes Between your current release family and Brazil, some changes were made to existing Benchmarks features. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Yokohama </td><td> No updates for this release. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr><tr><td> Brazil </td><td> No updates for this release. </td></tr></tbody> </table>## Removed Between your current release family and Brazil, some Benchmarks features or functionality were removed. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Yokohama </td><td> No updates for this release. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr><tr><td> Brazil </td><td> No updates for this release. </td></tr></tbody> </table>## Deprecations Between your current release family and Brazil, some Benchmarks features or functionality were deprecated. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Yokohama </td><td> No updates for this release. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr><tr><td> Brazil </td><td> No updates for this release. </td></tr></tbody> </table>## Activation information Review information on how to activate Benchmarks. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Yokohama </td><td> - **Activation information** Benchmarks is a ServiceNow AI Platform feature that is active by default. The new Benchmarks dashboard is automatically installed with Yokohama and is available from the ServiceNow Store. **Important:** Benchmarks is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr><tr><td> Brazil </td><td> No updates for this release. </td></tr></tbody> </table>## Additional requirements If any additional requirements were introduced or changed for Benchmarks we have noted them here. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Yokohama </td><td> No updates for this release. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr><tr><td> Brazil </td><td> No updates for this release. </td></tr></tbody> </table>## Browser requirements If any specific browser requirements were introduced or changed for Benchmarks we have noted them here. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Yokohama </td><td> No updates for this release. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr><tr><td> Brazil </td><td> No updates for this release. </td></tr></tbody> </table>## Accessibility information Review details on accessibility information for Benchmarks, such as specific requirements or compliance levels. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Yokohama </td><td> No updates for this release. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr><tr><td> Brazil </td><td> No updates for this release. </td></tr></tbody> </table>## Localization information If there are specific localization considerations for Benchmarks we have noted them here. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Yokohama </td><td> No updates for this release. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr><tr><td> Brazil </td><td> No updates for this release. </td></tr></tbody> </table>## Highlight information If there are specific highlight considerations for Benchmarks we have noted them here. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Yokohama </td><td> 1. Experience the new Key Performance Indicator \(KPI\) for Now Assist under Productivity moments per user of ITSM Benchmarks to understand the benefits of Now Assist features like Knowledge Article generation. 2. Benchmark the all new HRSM indicator to help evaluate the performance in comparison to your peers. See [\[Placeholder link text to key bundle-itsm.r\_Benchmarks\]](https://www.servicenow.com/docs/access?context=r_Benchmarks&family=yokohama&ft:locale=en-US) for more information. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr><tr><td> Brazil </td><td> No updates for this release. </td></tr></tbody> </table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/delta-yokohama-brazil/rn-combined-intro.md)
| title | Combined Benchmarks release notes for upgrades from Yokohama to Brazil |
| description | Consolidated page of all release notes for Benchmarks from Yokohama to Brazil. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/delta-yokohama-brazil/brazil-yokohama-benchmarks-release-notes.html |
| release | brazil |
| topic_type | reference |
| last_updated | 2026-11-06 |
| reading_time_minutes | 3 |
| breadcrumb | Products combined by family |