Combined Mastercard Spoke release notes for upgrades from Yokohama to Brazil

---
title: Combined Mastercard Spoke release notes for upgrades from Yokohama to Brazil
description: Consolidated page of all release notes for Mastercard Spoke from Yokohama to Brazil.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-brazil/brazil-yokohama-mastercardspoke-release-notes.html
release: brazil
topic_type: reference
last_updated: "2026-11-06"
reading_time_minutes: 5
breadcrumb: [Products combined by family]
---

# Combined Mastercard Spoke release notes for upgrades from Yokohama to Brazil

Consolidated page of all release notes for Mastercard Spoke from Yokohama to Brazil.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family Mastercard Spoke release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil.

**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading Mastercard Spoke to Brazil

Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## New features

Between your current release family and Brazil, new features were introduced for Mastercard Spoke.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

-   **[Mastercard Spoke actions](https://www.servicenow.com/docs/access?context=mastercard-spoke&family=yokohama&ft:locale=en-US)**

The following Mastercard Spoke actions were built for Mastercom Extended:

    -   Attach Document by Case ID - Extended
    -   Attach Documents by Claim ID and Event ID - Extended
    -   Check Document Details - Extended
    -   Create a Report - Extended
    -   Create Chargeback Reversal - Extended
    -   Create Claim - Extended
    -   Create Pre-Arbitration/Arbitration Case - Extended
    -   Create Pre-Compliance/Compliance Case - Extended
    -   Initiate a Dispute by Claim ID - Extended
    -   Look up Case Details by ID - Extended
    -   Look up Claim Details by ID Request Builder - Extended
    -   Look up Claim Details by ID Response Parser - Extended
    -   Look up Claim Details Request Builder - Extended
    -   Look up Claim Details Response Parser - Extended
    -   Look up Claims in a Queue by ID Stream - Extended
    -   Look up Completed Report - Extended
    -   Look up Processed Documents by Case ID Request Builder - Extended
    -   Look up Processed Documents by Case ID Response Parser - Extended
    -   Look up Processed Documents by Document Completed ID Request Builder - Extended
    -   Look up Processed Documents by Document Completed ID Response Parser - Extended
    -   Look up Queue by ID - Extended
    -   Look up Queues Stream - Extended
    -   Look up Report Fields - Extended
    -   Look up Report Fields Stream - Extended
    -   Look up Report Status - Extended
    -   Look up Reports Stream - Extended
    -   Look up Statuses for Documents Associated with Cases - Extended
    -   Look up Transactions Request Builder - Extended
    -   Look up Transactions Response Parser - Extended
    -   Update Pre-Arbitration/Arbitration Case - Extended
    -   Update Pre-Compliance/Compliance Case - Extended
    -   Update Representment by Claim ID and Event ID - Extended
    -   Upload Documents - Extended

</td></tr><tr><td>

Zurich

</td><td>

-   **[Pre-arbitration and arbitration case filing](https://www.servicenow.com/docs/access?context=mastercard-spoke&family=zurich&ft:locale=en-US)**

Dispute agents \(issuers\) can create pre-arbitration cases and escalate them to arbitration, or directly create arbitration cases by skipping pre-arbitration, using the new Mastercard spoke actions.

New Mastercard Spoke actions include:

<table><thead><tr><th>

Category

</th><th>

Spoke actions

</th></tr></thead><tbody><tr><td>

Mastercom Case Filing Management

</td><td>

-   Create Case Request Builder
-   Create Case Response Parser
-   Look up Case Documents Request Builder
-   Look up Case Documents Response Parser
-   Look up Cases Status
-   Take Action on Case
-   Look up List of Claims


</td></tr><tr><td>

Mastercom Chargeback Management

</td><td>

-   Look up Chargeback Documents Request Builder
-   Look up Chargeback Documents Response Parser


</td></tr><tr><td>

Health Check

</td><td>

Look up API Suite Health

</td></tr></tbody>
</table>


</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Changes

Between your current release family and Brazil, some changes were made to existing Mastercard Spoke features.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

-   **Coral theme**

Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.


</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Removed

Between your current release family and Brazil, some Mastercard Spoke features or functionality were removed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Deprecations

Between your current release family and Brazil, some Mastercard Spoke features or functionality were deprecated.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Activation information

Review information on how to activate Mastercard Spoke.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

-   **Activation information**

Install Mastercard Spoke by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US).


**Important:** Mastercard Spoke is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

</td></tr><tr><td>

Zurich

</td><td>

**Important:** Mastercard Spoke is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Additional requirements

If any additional requirements were introduced or changed for Mastercard Spoke we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Browser requirements

If any specific browser requirements were introduced or changed for Mastercard Spoke we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Accessibility information

Review details on accessibility information for Mastercard Spoke, such as specific requirements or compliance levels.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

-   **Accessibility information**
    -   **Dark theme**

The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.


</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Localization information

If there are specific localization considerations for Mastercard Spoke we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Highlight information

If there are specific highlight considerations for Mastercard Spoke we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

-   Use the Mastercard Spoke to manage card disputes using the Mastercom API Suite and Mastercom Extended APIs.
-   Leverage Mastercard Spoke actions to manage disputes for cleared Single Message System original transactions with Mastercom Extended.

 See [Mastercard Spoke](https://www.servicenow.com/docs/access?context=mastercard-spoke&family=yokohama&ft:locale=en-US) for more information.

</td></tr><tr><td>

Zurich

</td><td>

-   File pre-arbitration and arbitration cases directly through Mastercard’s API.
-   Handle tasks such as searching transactions, creating claims, and processing chargebacks, pre-arbitration, and arbitration case filings efficiently.
-   Enable dispute agents with real-time data exchange and embedded Mastercard dispute life cycle workflows.
-   Accelerate time to value with a predefined Mastercom Extended spoke that reduces development effort and speeds up deployment.

 See [Mastercard Spoke](https://www.servicenow.com/docs/access?context=mastercard-spoke&family=zurich&ft:locale=en-US) for more information.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/delta-yokohama-brazil/rn-combined-intro.md)