Combined Theme Builder release notes for upgrades from Yokohama to Brazil

reference brazil Updated Nov 6, 2026 14 min read brazil-yokohama-themebuilder-release-notes.md
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Consolidated page of all release notes for Theme Builder from Yokohama to Brazil.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Theme Builder release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil.

Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Theme Builder to Brazil

Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release

Release notes

Yokohama

No updates for this release.

Zurich

No updates for this release.

Australia

No updates for this release.

Brazil

No updates for this release.
## New features

Between your current release family and Brazil, new features were introduced for Theme Builder.

Release

Release notes

Yokohama

As of Theme Builder version 5.1, the Accessibility Inspector now displays the total number of accessibility errors with contrast issues for the Unified Navigation component and subcomponents. See the Accessibility section for details.

As of Theme Builder version 5.1, use the new Image styles feature to enhance your theme in the following ways:

-   Edit the colors of the empty state illustrations from within Theme Builder. When a part of your Next Experience web page doesn't contain data, an empty state illustration appears. Empty state illustrations are theme-able and adapt to your theme colors.
-   Override empty state illustrations with your own custom images to uniquely align with your branding style.

Customize the Unified Navigation component from within Theme Builder by using the following new features:

-   Quickly view how the Unified Navigation component will look in your theme by using the Preview pane.
-   Use the Component Configuration menu to view any shared styling between subcomponents.
-   View the background color of your subcomponent and see how it renders in relation to the Unified Navigation component by using the updated canvas color feature.

Double-click a component tile to access the Component Editor where you can continue to make style adjustments to subcomponents, variants, or interactions.

Zurich

Upload your brand guidelines as a PDF to the theme creation workflow within the Now Assist panel to generate themes aligned with your brand.

As of Zurich Patch 7, leverage Now Assist to generate themes based on your brand image. After generating a theme, navigate to Theme Builder to publish and apply additional styling. This feature requires ServiceNow Otto for Creator.

As of Zurich Patch 7, use AI to generate themes from brand images, preview multiple options, and refine results all within the updated Create a theme wizard. If you prefer, you can skip the AI step and continue creating your theme manually using the existing workflow. This feature requires ServiceNow Otto for Creator.

As of Zurich Patch 7, leverage Now Assist to generate themes based on your brand image. After generating a theme, navigate to Theme Builder to publish and apply additional styling. This feature requires ServiceNow Otto for Creator.

As of Zurich Patch 7, use AI to generate themes from brand images, preview multiple options, and refine results all within the updated Create a theme wizard. If you prefer, you can skip the AI step and continue creating your theme manually using the existing workflow. This feature requires ServiceNow Otto for Creator.

As of Theme Builder version 6.1, configure the following new image categories to further enhance your theme:

-   Edit the colors of banners, modals, tile icons, and cards from within Theme Builder.
-   Override each of these default illustrations with your own custom images to uniquely align with your branding style.

As of version 6.1, learn about additional features and complete tasks through interactive steps by taking guided tours within Theme Builder.

Publish or unpublish the new Coral theme directly from Theme Builder. This theme provides a fresh look and feel and features brand-neutral illustrations to enhance your user experience. A dark theme variant is available for web and mobile experiences.

Use your organization's fonts to maintain a consistent look and feel for your brand throughout your experience.

-   Upload, preview, and edit at most 10 custom font families from the **Global styles** or **Component styles** tabs.
-   Add unlimited associated font faces to each font family and apply them individually to components.
-   Delete your font family or font face from your theme.

Australia

As of Theme Builder, version 7.1, upload brand guidelines as a PDF in the Theme Builder wizard to generate theme colors from your documented brand standards.

Upload brand guidelines as a PDF to the Theme Builder theme creation workflow in the ServiceNow Otto panel to generate themes aligned with your brand.

Use AI to generate themes from brand images, preview multiple options, and refine results all within the updated Create a theme wizard. If you prefer, you can skip the AI step and continue creating your theme manually using the existing workflow. This feature requires ServiceNow Otto for Creator.

Use ServiceNow Otto to generate themes based on your brand image. After generating a theme, navigate to Theme Builder to publish and apply additional styling. This feature requires ServiceNow Otto for Creator and a theme creation workflow enabled in AI Agent Studio.

The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:

-   Foundation: AI basics to deliver insights
-   Advanced: AI to boost productivity across relevant use cases
-   Prime: Act autonomously with all AI assets, and create your own

Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.

View and manage your theme’s icon library in Theme Builder, including uploading custom assets to replace default icons. Icons support size variants, outline and fill styles, and dynamic color adjustments and integrate with embeddable components.

Assign fonts to individual component categories to create clearer visual distinction across your interface.

Fine-tune font sizes across component categories for a polished, consistent look. Use font‑size controls to tailor default or custom fonts to your brand needs. Applies across Next Experience and embeddable components, ensuring a consistent brand look even on external sites.

Brazil

No updates for this release.
## Changes

Between your current release family and Brazil, some changes were made to existing Theme Builder features.

Release

Release notes

Yokohama

As of Theme Builder version 5.1, the Editor page has the following additional options:

-   The general styles panel, which includes Global and Component styles, now features Image styles. The Image styles tab displays all illustrations available for editing.
-   When you select an empty state illustration for editing from the Image styles tab, the property panel opens with two additional tabs: Images and Colors. The Images tab displays which image files are applied to an empty state illustration. The Colors tab displays which theme colors are applied to an illustration.

The Return to component overview link within the Component Editor is replaced with breadcrumb-style navigation for a more contextual navigation experience.

The Go to Component Editor button is now labeled either Style variants, Style subcomponents, or Style interactions depending on the selected component. The Component Editor behaves in the same way despite this UI change.

The Interaction States panel within the Component Editor now refers to either Interactions or Subcomponents.

Zurich

ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.

As of Theme Builder version 6.1, when you create a theme, the color selector now defaults to Coral theme colors instead of static gray tones. This means your initial color options feature a blue hue for a more vibrant look. Colors can still be customized at any time by selecting a preferred color in the color selector.

A more consistent, user-friendly interface is now available for uploading logos, fonts, and shapes. The following changes have been made:

-   A larger modal for uploading your company logo with a browse or drag-and-drop capability.
-   A larger modal for selecting predefined corner shapes and fonts.
-   A preview window within each modal for immediately viewing your selections before they’re applied to your theme.

The Global styles Overview panel has been updated in the following ways:

-   The Font section has been renamed Typography.
-   The font family field that is listed in the Typography section has been renamed as the Default font family. The Default font family still indicates which font is applied globally across your theme, unless you override it at the component level.

Australia

ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.

The Global styles panel has been updated in the following ways:

-   The UI styles preview tab has been renamed to Abstract UI.
-   The Experience preview tab has been renamed to Experiences.
-   A Categories tab is now available allowing you to view groups of components by font or font size. This tab appears only when the Typography panel is open.

The Global styles panel has been updated in the following ways:

-   Global styles panel was relocated to simplify theme editing and provide a more consistent interface.
-   The Typography panel now features two dedicated tabs, Fonts and Sizes allowing you to manage typefaces and font scales independently. In addition, the panel supports a new structure for editing typography at a category level, bridging the previous gap between global and individual component styling.

The existing create a theme wizard has been updated and streamlined in the following ways:

-   Primary and secondary colors are now selected in a single step.
-   The neutral color step has been removed. You can now choose a neutral color from the Global styles overview panel when needed.
-   The additional colors step has been removed. Additional brand colors can also be selected from the Global styles overview panel.
-   Custom font upload is now available directly from the font selector.
-   The final step is still the theme summary, with all editing options accessible directly from this page.

Brazil

No updates for this release.
## Removed

Between your current release family and Brazil, some Theme Builder features or functionality were removed.

Release

Release notes

Yokohama

No updates for this release.

Zurich

No updates for this release.

Australia

No updates for this release.

Brazil

No updates for this release.
## Deprecations

Between your current release family and Brazil, some Theme Builder features or functionality were deprecated.

Release

Release notes

Yokohama

No updates for this release.

Zurich

No updates for this release.

Australia

No updates for this release.

Brazil

No updates for this release.
## Activation information

Review information on how to activate Theme Builder.

Release

Release notes

Yokohama
  • Activation information

Starting with the Yokohama release, Theme Builder is included as a core plugin with the Next Experience application and is available by default. You can update to the latest version of Theme Builder from ServiceNow Store.

Important: Theme Builder is available by default starting in the Yokohama release and upgrades are available in ServiceNow Store. For details, see the "Activation information" section of these release notes.

Zurich
  • Activation information

Theme Builder is included as a core plugin with the Next Experience application and is available by default. You can update to the latest version of Theme Builder from the ServiceNow Store.

Important: Theme Builder is available by default and upgrades are available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Australia
  • Activation information

Theme Builder is included as a core plugin with the Next Experience application and is available by default. You can update to the latest version of Theme Builder from the ServiceNow Store.

Important: Theme Builder is available by default and upgrades are available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Brazil

No updates for this release.
## Additional requirements

If any additional requirements were introduced or changed for Theme Builder we have noted them here.

Release

Release notes

Yokohama

No updates for this release.

Zurich

No updates for this release.

Australia

No updates for this release.

Brazil

No updates for this release.
## Browser requirements

If any specific browser requirements were introduced or changed for Theme Builder we have noted them here.

Release

Release notes

Yokohama

No updates for this release.

Zurich

No updates for this release.

Australia

No updates for this release.

Brazil

No updates for this release.
## Accessibility information

Review details on accessibility information for Theme Builder, such as specific requirements or compliance levels.

Release

Release notes

Yokohama

The Accessibility Inspector, which detects and guides you through fixing contrast issues in your theme, now includes accessibility errors for the Unified Navigation component and subcomponents.

Zurich

The ability to upload custom fonts to your theme can help users with disabilities in several ways, including:

    -   **Improved readability**: Custom fonts can be selected to enhance readability, making text easier to see, understand, and retain. This is beneficial for users with visual impairments, as clear letter forms reduce eye strain.
    -   **Support for cognitive differences**: Custom fonts can address cognitive accessibility needs. For instance, users with dyslexia or Attention- Deficit/Hyperactivity Disorder \(ADHD\) may benefit from fonts that reduce reading strain and improve information processing.
    -   **Improved globalization support**: Custom fonts tailored to specific languages improve the readability for non-Latin alphabets and ensure consistent, accessible user experiences across global audiences.
-   **[Dark mode in Theme Builder](https://www.servicenow.com/docs/access?context=dark-mode-theme-builder&family=zurich&ft:locale=en-US)**

As of version 6.1, Theme Builder is now available in light and dark mode. This option is commonly used to alleviate eye strain and improve readability. Dark mode applies to the Theme Builder interface only and does not affect the appearance of individual themes.

Australia

No updates for this release.

Brazil

No updates for this release.
## Localization information

If there are specific localization considerations for Theme Builder we have noted them here.

Release

Release notes

Yokohama

No updates for this release.

Zurich

No updates for this release.

Australia

No updates for this release.

Brazil

No updates for this release.
## Highlight information

If there are specific highlight considerations for Theme Builder we have noted them here.

Release

Release notes

Yokohama
  • Edit and style the Unified Navigation component to better suit your brand.
  • Make individual style edits on a component by double-clicking it to quickly access the Component Editor.
  • As of Theme Builder version 5.1, customize the colors of empty state illustrations from within Theme Builder.
  • As of Theme Builder version 5.1, use your own custom images by overriding the default empty state illustrations.

See Working with themes in Next Experience for more information.

Zurich

Zurich Patch 9

  • Beginning with Zurich Patch 9, upload brand guidelines as a PDF to the theme creation workflow in the Now Assist panel to generate themes that align with your brand.

Zurich Patch 7

  • As of Zurich Patch 7, use Now Assist to automatically create brand‑aligned themes, then refine and publish them in Theme Builder.

  • Publish the new Next Experience Coral theme from Theme Builder.

  • Add custom fonts to your theme for enhanced branding.

  • As of Theme Builder version 6.1, configure modal, tile icon, banner, and card colors, and override these default illustrations with your own custom imagery.

  • As of Theme Builder version 6.1, enable dark mode to improve usability of Theme Builder in low-light conditions.

See Working with themes for more information.

Australia
  • Generate color palettes instantly by uploading a brand image or brand guidelines and let the AI theme generator automatically detect your brand colors.
  • Customize fonts by category and adjust font sizes to scale typography across specific component categories like headers, buttons, and form fields, or by size groups for consistent styling.
  • Access the new icon library to configure and override default icons using custom assets.

See Working with themes for more information.

Brazil

No updates for this release.
**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/delta-yokohama-brazil/rn-combined-intro.md)
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