Combined AI Search release notes for upgrades from Zurich to Australia

---
title: Combined AI Search release notes for upgrades from Zurich to Australia
description: Consolidated page of all release notes for AI Search from Zurich to Australia.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-aisearch-release-notes.html
release: australia
topic_type: reference
last_updated: "2026-09-15"
reading_time_minutes: 6
breadcrumb: [Products combined by family]
---

# Combined AI Search release notes for upgrades from Zurich to Australia

Consolidated page of all release notes for AI Search from Zurich to Australia.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family AI Search release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading AI Search to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## New features

Between your current release family and Australia, new features were introduced for AI Search.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **[Improve search precision and contextual relevance with hybrid search](https://www.servicenow.com/docs/access?context=hybrid-search-ais&family=zurich&ft:locale=en-US)**

Beginning with Now Assist in AI Search 15.0, customers with Now Assist in AI Search installed can enable the new hybrid search mode. Hybrid search combines keyword-based search with semantic understanding to deliver more accurate and relevant search results, with fewer zero-result searches.


</td></tr><tr><td>

Australia

</td><td>

-   **[Improve search precision and contextual relevance with hybrid search](https://www.servicenow.com/docs/access?context=hybrid-search-ais&family=australia&ft:locale=en-US)**

Beginning with Now Assist in AI Search 15.0, administrators on instances with Now Assist in AI Search installed can enable the new hybrid search mode. Hybrid search combines keyword-based search with semantic understanding to deliver more accurate and relevant search results, with fewer zero-result searches.

-   **[Configure AI Search as the source for Ask ServiceNow Otto suggestions](https://www.servicenow.com/docs/access?context=configure-ai-search-source-ask-now-assist-suggestions&family=australia&ft:locale=en-US)**

Admins can configure the system to use AI Search as the source for Ask Now Assist suggestions in enhanced chat. Making this change activates suggestion term highlighting in Ask Now Assist and provides improvements such as wildcard searching and lemmatization for suggestions.


</td></tr></tbody>
</table>## Changes

Between your current release family and Australia, some changes were made to existing AI Search features.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **[Summary Genius Results](https://www.servicenow.com/docs/access?context=now-assist-multi-content-qna-genius-results&family=zurich&ft:locale=en-US)**

If you have Now Assist in AI Search installed, Now Assist Multi-Content Response Genius Results are supported in global and workspace search. Activating Now Assist Multi-Content Response Genius Results in global or workspace search profiles overrides all other Genius Result configurations, so that global and workspace searches only display Genius Result answers from Now Assist Multi-Content Response Genius Results. Virtual Agent topic citations from Now Assist Multi-Content Response Genius Result answers in global or workspace search open the selected topic in the Now Assist panel so the user can continue their conversation on that topic.

-   **[Search Suggestions](https://www.servicenow.com/docs/access?context=search-suggestions-overview&family=zurich&ft:locale=en-US)**

Search administrators with the ais\_admin granular admin role can access all Search Suggestions tables. Assign search administrators this role to eliminate needless propagation of full admin access.

-   **[Gain insights into search behavior with a refreshed and updated Search Preview UI.](https://www.servicenow.com/docs/access?context=search-preview-ui-new&family=zurich&ft:locale=en-US)**

Preview search query results using settings from a search application configuration or a search profile. Choose between keyword and hybrid search modes. Display search results as individual EVAM cards or as a JSON-format search query response object, with search and syntax highlighting. Review search query behavior and results and specify search query settings with the new Summary, Genius Results, Details, and Profile admin tools.


</td></tr><tr><td>

Australia

</td><td>

-   **[Summary Genius Results](https://www.servicenow.com/docs/access?context=now-assist-multi-content-qna-genius-results&family=australia&ft:locale=en-US)**

If you have Now Assist in AI Search installed, Now Assist Multi-Content Response Genius Results are supported in global and workspace search. Activating Now Assist Multi-Content Response Genius Results in global or workspace search profiles overrides all other Genius Result configurations, so that global and workspace searches only display Genius Result answers from Now Assist Multi-Content Response Genius Results. Virtual Agent topic citations from Now Assist Multi-Content Response Genius Result answers in global or workspace search open the selected topic in the Now Assist panel so the user can continue their conversation on that topic.

-   **[Search Suggestions](https://www.servicenow.com/docs/access?context=search-suggestions-overview&family=australia&ft:locale=en-US)**

Search administrators with the ais\_admin granular admin role can access all Search Suggestions tables. Assign search administrators this role to eliminate needless propagation of full admin access.

-   **[Gain insights into search behavior with a refreshed and updated Search Preview UI.](https://www.servicenow.com/docs/access?context=search-preview-ui-new&family=australia&ft:locale=en-US)**

Preview search query results using settings from a search application configuration or a search profile. Choose between keyword and hybrid search modes. Display search results as individual EVAM cards or as a JSON-format search query response object, with search and syntax highlighting. Review search query behavior and results and specify search query settings with the new Summary, Genius Results, Details, and Profile admin tools.


</td></tr></tbody>
</table>## Removed

Between your current release family and Australia, some AI Search features or functionality were removed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Deprecations

Between your current release family and Australia, some AI Search features or functionality were deprecated.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Activation information

Review information on how to activate AI Search.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **Activation information**

AI Search is a ServiceNow AI Platform feature that is active by default.


</td></tr><tr><td>

Australia

</td><td>

-   **Activation information**

AI Search is a ServiceNow AI Platform feature that is active by default.


</td></tr></tbody>
</table>## Additional requirements

If any additional requirements were introduced or changed for AI Search we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Browser requirements

If any specific browser requirements were introduced or changed for AI Search we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **Browser requirements**

For optimal performance, use AI Search in the latest release of Google Chrome or Mozilla Firefox. AI Search doesn’t support Internet Explorer.


</td></tr><tr><td>

Australia

</td><td>

-   **Browser requirements**

For optimal performance, use AI Search in the latest release of Google Chrome or Mozilla Firefox. AI Search doesn’t support Internet Explorer.


</td></tr></tbody>
</table>## Accessibility information

Review details on accessibility information for AI Search, such as specific requirements or compliance levels.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Localization information

If there are specific localization considerations for AI Search we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **Localization information**

AI Search supports indexing and search in all languages offered by the ServiceNow AI Platform. Search features, such as stop words and synonyms, are available in many supported languages. For details of language support by feature, see [Internationalization support](https://www.servicenow.com/docs/access?context=international-language-support-ais&family=zurich&ft:locale=en-US).


</td></tr><tr><td>

Australia

</td><td>

-   **Localization information**

AI Search supports indexing and search in all languages offered by the ServiceNow AI Platform. Search features, such as stop words and synonyms, are available in many supported languages. For details of language support by feature, see [Internationalization support](https://www.servicenow.com/docs/access?context=international-language-support-ais&family=australia&ft:locale=en-US).


</td></tr></tbody>
</table>## Highlight information

If there are specific highlight considerations for AI Search we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   Index and search text and attachments from ServiceNow AI Platform tables and external document repositories.
-   Machine learning relevancy intelligently tunes search result relevancy scores based on previous search users' selections.
-   Semantic vector search and hybrid search modes find results that match the intent and context of your search.
-   Genius Results highlight the best answers for a search query and provide immediate access to relevant actions.
-   Content security preserves user access permissions for your searchable content.

 See [AI Search](https://www.servicenow.com/docs/access?context=overview-ais&family=zurich&ft:locale=en-US) for more information.

</td></tr><tr><td>

Australia

</td><td>

-   Index and search text and attachments from ServiceNow AI Platform tables and external document repositories.
-   Machine learning relevancy intelligently tunes search result relevancy scores based on previous search users' selections.
-   Semantic vector search and hybrid search modes find results that match the intent and context of your search.
-   Genius Results highlight the best answers for a search query and provide immediate access to relevant actions.
-   Content security preserves user access permissions for your searchable content.

 See [AI Search](https://www.servicenow.com/docs/access?context=overview-ais&family=australia&ft:locale=en-US) for more information.

</td></tr></tbody>
</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/delta-zurich-australia/rn-combined-intro.md)