Combined Conversation Improvement Themes release notes for upgrades from Zurich to Australia
Consolidated page of all release notes for Conversation Improvement Themes from Zurich to Australia.
How to use this page
To help you prepare for your upgrade, we have combined the cross-family Conversation Improvement Themes release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.
Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."
Important information for upgrading Conversation Improvement Themes to Australia
Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.
|
Release |
Release notes |
|---|---|
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
Between your current release family and Australia, new features were introduced for Conversation Improvement Themes.
|
Release |
Release notes |
|---|---|
|
Zurich |
Analyze conversation quality data over time and classify them into effective and ineffective conversations. Identify recurring patterns linked to low or high conversation quality and categorize user requests into actionable themes. |
|
Australia |
No updates for this release. |
Between your current release family and Australia, some changes were made to existing Conversation Improvement Themes features.
|
Release |
Release notes |
|---|---|
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
Between your current release family and Australia, some Conversation Improvement Themes features or functionality were removed.
|
Release |
Release notes |
|---|---|
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
Between your current release family and Australia, some Conversation Improvement Themes features or functionality were deprecated.
|
Release |
Release notes |
|---|---|
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
Review information on how to activate Conversation Improvement Themes.
|
Release |
Release notes |
|---|---|
|
Zurich |
Install Conversation Improvement Themes by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
|
Australia |
No updates for this release. |
If any additional requirements were introduced or changed for Conversation Improvement Themes we have noted them here.
|
Release |
Release notes |
|---|---|
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
If any specific browser requirements were introduced or changed for Conversation Improvement Themes we have noted them here.
|
Release |
Release notes |
|---|---|
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
Review details on accessibility information for Conversation Improvement Themes, such as specific requirements or compliance levels.
|
Release |
Release notes |
|---|---|
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
If there are specific localization considerations for Conversation Improvement Themes we have noted them here.
|
Release |
Release notes |
|---|---|
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
If there are specific highlight considerations for Conversation Improvement Themes we have noted them here.
|
Release |
Release notes |
|---|---|
|
Zurich |
See Conversation Improvement Themes for more information. |
|
Australia |
No updates for this release. |
--- title: Combined Conversation Improvement Themes release notes for upgrades from Zurich to Australia description: Consolidated page of all release notes for Conversation Improvement Themes from Zurich to Australia. locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-conversationimprovementthemes-release-notes.html release: australia topic_type: reference last_updated: "2026-09-15" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- # Combined Conversation Improvement Themes release notes for upgrades from Zurich to Australia Consolidated page of all release notes for Conversation Improvement Themes from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Conversation Improvement Themes release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. **Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Conversation Improvement Themes to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>## New features Between your current release family and Australia, new features were introduced for Conversation Improvement Themes. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Zurich </td><td> - **[Determine effective and ineffective conversations](https://www.servicenow.com/docs/access?context=conv-impr-themes-use&family=zurich&ft:locale=en-US)** Analyze conversation quality data over time and classify them into effective and ineffective conversations. - **[Categorize conversations into themes](https://www.servicenow.com/docs/access?context=conv-impr-themes-use&family=zurich&ft:locale=en-US)** Identify recurring patterns linked to low or high conversation quality and categorize user requests into actionable themes. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>## Changes Between your current release family and Australia, some changes were made to existing Conversation Improvement Themes features. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>## Removed Between your current release family and Australia, some Conversation Improvement Themes features or functionality were removed. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>## Deprecations Between your current release family and Australia, some Conversation Improvement Themes features or functionality were deprecated. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>## Activation information Review information on how to activate Conversation Improvement Themes. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Zurich </td><td> - **Activation information** Install Conversation Improvement Themes by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>## Additional requirements If any additional requirements were introduced or changed for Conversation Improvement Themes we have noted them here. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>## Browser requirements If any specific browser requirements were introduced or changed for Conversation Improvement Themes we have noted them here. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>## Accessibility information Review details on accessibility information for Conversation Improvement Themes, such as specific requirements or compliance levels. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>## Localization information If there are specific localization considerations for Conversation Improvement Themes we have noted them here. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>## Highlight information If there are specific highlight considerations for Conversation Improvement Themes we have noted them here. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Zurich </td><td> - Use automated theme detection with a domain-specific large language model \(LLM\) theme classification framework to tag Knowledge Base articles, catalog items, Virtual Agent \(VA\) topics, and agents into themes. - Receive thematic insights by breaking down poor and good-quality conversations into top underlying themes. - Compare themes based on whether they lead to good or bad conversations. See [Conversation Improvement Themes](https://www.servicenow.com/docs/access?context=conv-impr-themes-landing&family=zurich&ft:locale=en-US) for more information. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/delta-zurich-australia/rn-combined-intro.md)
| title | Combined Conversation Improvement Themes release notes for upgrades from Zurich to Australia |
| description | Consolidated page of all release notes for Conversation Improvement Themes from Zurich to Australia. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-conversationimprovementthemes-release-notes.html |
| release | australia |
| topic_type | reference |
| last_updated | 2026-09-15 |
| reading_time_minutes | 3 |
| breadcrumb | Products combined by family |