Combined Generative AI Controller release notes for upgrades from Zurich to Australia
Consolidated page of all release notes for Generative AI Controller from Zurich to Australia.
How to use this page
To help you prepare for your upgrade, we have combined the cross-family Generative AI Controller release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.
Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."
Important information for upgrading Generative AI Controller to Australia
Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.
|
Release |
Release notes |
|---|---|
|
Zurich |
Generative AI Controller is installed or updated when you install or update a Now Assist application. If you have issues installing or updating applications, see this knowledge article or open a support case. |
|
Australia |
Generative AI Controller is installed or updated when you install or update a Now Assist application. If you have issues installing or updating applications, see this knowledge article or open a support case. |
Between your current release family and Australia, new features were introduced for Generative AI Controller.
|
Release |
Release notes |
|---|---|
|
Zurich |
Access the Gen AI log [sys_generative_ai_log] table to gain insights for debugging purposes. HR-related records remain restricted to HR admins. Track the enhanced AI asset inventory through AI Control Tower using new metadata fields in the Model [sys_generative_ai_model_config] and Prompt [sys_generative_ai_config] tables. Gain better visibility into AI asset status and life-cycle details, such as retirement dates. Promote stability and adoption for entitled users with a Long-Term Stable (LTS) model. The LTS model provides regulatory alignment, predictable behavior, and life cycle stability to integrate GenAI with confidence. |
|
Australia |
Retain records in the Generative AI Log [sys_generative_ai_log] table for 180 days, up from 30 days, to stay compliant with retention requirements. Connect Generative AI Controller to your Azure OpenAI deployment by configuring a custom resource path in your bring your own key (BYOK) model configuration. Use this when your Azure OpenAI endpoint includes a path segment that Generative AI Controller does not add by default. The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. |
Between your current release family and Australia, some changes were made to existing Generative AI Controller features.
|
Release |
Release notes |
|---|---|
|
Zurich |
Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: AI Usage - Overview & New Measurement Logic. Starting with Zurich Patch 5, the Generative AI Controller (GAIC) no longer supports direct action calls in order to support the security requirements that all AI capabilities be protected by Access Control Lists (ACLs). To create custom generative AI functionality, use AI Skill Kit instead. For more information, refer to KB KB2716977: Generative AI Controller actions are no longer avaliable for custom workflows. |
|
Australia |
No updates for this release. |
Between your current release family and Australia, some Generative AI Controller features or functionality were removed.
|
Release |
Release notes |
|---|---|
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
Between your current release family and Australia, some Generative AI Controller features or functionality were deprecated.
|
Release |
Release notes |
|---|---|
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
Review information on how to activate Generative AI Controller.
|
Release |
Release notes |
|---|---|
|
Zurich |
Generative AI Controller is a ServiceNow AI Platform feature that is available with activation of a Now Assist application. For details, see Installing Generative AI Controller and Install plugins for ServiceNow Otto. |
|
Australia |
Generative AI Controller is a ServiceNow AI Platform feature that is available with activation of a Now Assist application. For details, see Installing Generative AI Controller and Install plugins for ServiceNow Otto. |
If any additional requirements were introduced or changed for Generative AI Controller we have noted them here.
|
Release |
Release notes |
|---|---|
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
If any specific browser requirements were introduced or changed for Generative AI Controller we have noted them here.
|
Release |
Release notes |
|---|---|
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
Review details on accessibility information for Generative AI Controller, such as specific requirements or compliance levels.
|
Release |
Release notes |
|---|---|
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
If there are specific localization considerations for Generative AI Controller we have noted them here.
|
Release |
Release notes |
|---|---|
|
Zurich |
Generative AI Controller uses Microsoft Azure OEM for Dynamic Translation in Now Assist for multilanguage support. You can enable dynamic translation from the AI Admin Hub console. For more information, see Microsoft Azure OEM for Dynamic Translation in Now Assist. |
|
Australia |
Generative AI Controller uses Microsoft Azure OEM for Dynamic Translation in Now Assist for multilanguage support. You can enable dynamic translation from the AI Admin Hub console. For more information, see Microsoft Azure OEM for Dynamic Translation in Now Assist. |
If there are specific highlight considerations for Generative AI Controller we have noted them here.
|
Release |
Release notes |
|---|---|
|
Zurich |
See Generative AI Controller for more information. |
|
Australia |
Australia Patch 3Generative AI event logs are now retained for 180 days, up from 30 days. Australia Patch 1Connect your Azure OpenAI deployment to Generative AI Controller by configuring a custom resource path in your bring your own key (BYOK) model configuration. See Generative AI Controller for more information. |
---
title: Combined Generative AI Controller release notes for upgrades from Zurich to Australia
description: Consolidated page of all release notes for Generative AI Controller from Zurich to Australia.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-generativeaicontroller-release-notes.html
release: australia
topic_type: reference
last_updated: "2026-09-15"
reading_time_minutes: 6
breadcrumb: [Products combined by family]
---
# Combined Generative AI Controller release notes for upgrades from Zurich to Australia
Consolidated page of all release notes for Generative AI Controller from Zurich to Australia.
## How to use this page
To help you prepare for your upgrade, we have combined the cross-family Generative AI Controller release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.
**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."
## Important information for upgrading Generative AI Controller to Australia
Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Zurich
</td><td>
- **Upgrade information**
Generative AI Controller is installed or updated when you install or update a Now Assist application. If you have issues installing or updating applications, see this [knowledge article](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1637452) or open a support case.
</td></tr><tr><td>
Australia
</td><td>
- **Upgrade information**
Generative AI Controller is installed or updated when you install or update a Now Assist application. If you have issues installing or updating applications, see this [knowledge article](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1637452) or open a support case.
</td></tr></tbody>
</table>## New features
Between your current release family and Australia, new features were introduced for Generative AI Controller.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Zurich
</td><td>
- **[Administrator access to Gen AI log](https://www.servicenow.com/docs/access?context=reference-for-generative-ai-controller&family=zurich&ft:locale=en-US)**
Access the Gen AI log \[sys\_generative\_ai\_log\] table to gain insights for debugging purposes. HR-related records remain restricted to HR admins.
- **[Enhanced AI asset inventory](https://www.servicenow.com/docs/access?context=reference-for-generative-ai-controller&family=zurich&ft:locale=en-US)**
Track the enhanced AI asset inventory through AI Control Tower using new metadata fields in the Model \[sys\_generative\_ai\_model\_config\] and Prompt \[sys\_generative\_ai\_config\] tables. Gain better visibility into AI asset status and life-cycle details, such as retirement dates.
- **[Long-Term Stable model for generative AI](https://www.servicenow.com/docs/access?context=long-term-stable-models&family=zurich&ft:locale=en-US)**
Promote stability and adoption for entitled users with a Long-Term Stable \(LTS\) model. The LTS model provides regulatory alignment, predictable behavior, and life cycle stability to integrate GenAI with confidence.
</td></tr><tr><td>
Australia
</td><td>
- **[Australia Patch 3](https://www.servicenow.com/docs/access?context=australia-patch-3&family=australia&ft:locale=en-US)**
- **[Extended log retention for generative AI events](https://www.servicenow.com/docs/access?context=reference-for-generative-ai-controller&family=australia&ft:locale=en-US)**
Retain records in the Generative AI Log \[sys\_generative\_ai\_log\] table for 180 days, up from 30 days, to stay compliant with retention requirements.
- **[Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US)**
- **[Configure a custom resource path for BYOK models](https://www.servicenow.com/docs/access?context=configure-custom-resource-path-byok&family=australia&ft:locale=en-US)**
Connect Generative AI Controller to your Azure OpenAI deployment by configuring a custom resource path in your bring your own key \(BYOK\) model configuration. Use this when your Azure OpenAI endpoint includes a path segment that Generative AI Controller does not add by default.
- **[ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US)**
The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:
- Foundation: AI basics to deliver insights
- Advanced: AI to boost productivity across relevant use cases
- Prime: Act autonomously with all AI assets, and create your own
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
</td></tr></tbody>
</table>## Changes
Between your current release family and Australia, some changes were made to existing Generative AI Controller features.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Zurich
</td><td>
- **[Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US)**
Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview & New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710).
- **[Direct action calls removed from Generative AI Controller](https://www.servicenow.com/docs/access?context=now-assist-skill-kit-landing&family=zurich&ft:locale=en-US)**
Starting with Zurich Patch 5, the Generative AI Controller \(GAIC\) no longer supports direct action calls in order to support the security requirements that all AI capabilities be protected by Access Control Lists \(ACLs\). To create custom generative AI functionality, use AI Skill Kit instead.
- Configure actions in the Generative AI Controller
- Generate Content to create AI-generated text responses
- QnA to answer user questions
- Summarize to shorten long or complex text
- Generic Prompt to generate ideas or content on any topic
- Sentiment Analysis to identify the sentiment of user input
For more information, refer to [KB KB2716977: Generative AI Controller actions are no longer avaliable for custom workflows](https://support.servicenow.com/kb?sys_kb_id=6460540047ee7a9048cb2920326d4302&id=kb_article_view).
</td></tr><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr></tbody>
</table>## Removed
Between your current release family and Australia, some Generative AI Controller features or functionality were removed.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Zurich
</td><td>
No updates for this release.
</td></tr><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr></tbody>
</table>## Deprecations
Between your current release family and Australia, some Generative AI Controller features or functionality were deprecated.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Zurich
</td><td>
No updates for this release.
</td></tr><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr></tbody>
</table>## Activation information
Review information on how to activate Generative AI Controller.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Zurich
</td><td>
- **Activation information**
Generative AI Controller is a ServiceNow AI Platform feature that is available with activation of a Now Assist application. For details, see [Installing Generative AI Controller](https://www.servicenow.com/docs/access?context=installing-generative-ai-controller&family=zurich&ft:locale=en-US) and [Install plugins for ServiceNow Otto](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=zurich&ft:locale=en-US).
</td></tr><tr><td>
Australia
</td><td>
- **Activation information**
Generative AI Controller is a ServiceNow AI Platform feature that is available with activation of a Now Assist application. For details, see [Installing Generative AI Controller](https://www.servicenow.com/docs/access?context=installing-generative-ai-controller&family=australia&ft:locale=en-US) and [Install plugins for ServiceNow Otto](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=australia&ft:locale=en-US).
</td></tr></tbody>
</table>## Additional requirements
If any additional requirements were introduced or changed for Generative AI Controller we have noted them here.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Zurich
</td><td>
No updates for this release.
</td></tr><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr></tbody>
</table>## Browser requirements
If any specific browser requirements were introduced or changed for Generative AI Controller we have noted them here.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Zurich
</td><td>
No updates for this release.
</td></tr><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr></tbody>
</table>## Accessibility information
Review details on accessibility information for Generative AI Controller, such as specific requirements or compliance levels.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Zurich
</td><td>
No updates for this release.
</td></tr><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr></tbody>
</table>## Localization information
If there are specific localization considerations for Generative AI Controller we have noted them here.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Zurich
</td><td>
- **Localization information**
Generative AI Controller uses Microsoft Azure OEM for Dynamic Translation in Now Assist for multilanguage support. You can enable dynamic translation from the AI Admin Hub console. For more information, see [Microsoft Azure OEM for Dynamic Translation in Now Assist](https://www.servicenow.com/docs/access?context=dynamic-translation-na-ms-azure-oem&family=zurich&ft:locale=en-US).
</td></tr><tr><td>
Australia
</td><td>
- **Localization information**
Generative AI Controller uses Microsoft Azure OEM for Dynamic Translation in Now Assist for multilanguage support. You can enable dynamic translation from the AI Admin Hub console. For more information, see [Microsoft Azure OEM for Dynamic Translation in Now Assist](https://www.servicenow.com/docs/access?context=dynamic-translation-na-ms-azure-oem&family=australia&ft:locale=en-US).
</td></tr></tbody>
</table>## Highlight information
If there are specific highlight considerations for Generative AI Controller we have noted them here.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Zurich
</td><td>
[Zurich Patch 10](https://www.servicenow.com/docs/access?context=zurich-patch-10&family=zurich&ft:locale=en-US)
- Generative AI event logs are now retained for 180 days, up from 30 days.
[Zurich Patch 8](https://www.servicenow.com/docs/access?context=zurich-patch-8&family=zurich&ft:locale=en-US)
- Connect your Azure OpenAI deployment to Generative AI Controller by configuring a custom resource path in your bring your own key \(BYOK\) model configuration.
[Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US)
- Review changes to Now Assist usage measurement.
[Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US)
- Access the Gen AI log for debugging insights, with HR-related records remaining restricted.
- Promote stability with the Long-Term Stable \(LTS\) model for generative AI.
- Identify third-party LLM information, including model, version, and language.
- Restrict LLM usage based on domain.
See [Generative AI Controller](https://www.servicenow.com/docs/access?context=generative-ai-controller&family=zurich&ft:locale=en-US) for more information.
</td></tr><tr><td>
Australia
</td><td>
[Australia Patch 3](https://www.servicenow.com/docs/access?context=australia-patch-3&family=australia&ft:locale=en-US)Generative AI event logs are now retained for 180 days, up from 30 days.
[Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US)Connect your Azure OpenAI deployment to Generative AI Controller by configuring a custom resource path in your bring your own key \(BYOK\) model configuration.
See [Generative AI Controller](https://www.servicenow.com/docs/access?context=generative-ai-controller&family=australia&ft:locale=en-US) for more information.
</td></tr></tbody>
</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/delta-zurich-australia/rn-combined-intro.md)
| title | Combined Generative AI Controller release notes for upgrades from Zurich to Australia |
| description | Consolidated page of all release notes for Generative AI Controller from Zurich to Australia. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-generativeaicontroller-release-notes.html |
| release | australia |
| topic_type | reference |
| last_updated | 2026-09-15 |
| reading_time_minutes | 6 |
| breadcrumb | Products combined by family |