Combined MID Server release notes for upgrades from Zurich to Australia

---
title: Combined MID Server release notes for upgrades from Zurich to Australia
description: Consolidated page of all release notes for MID Server from Zurich to Australia.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-midserver-release-notes.html
release: australia
topic_type: reference
last_updated: "2026-09-15"
reading_time_minutes: 5
breadcrumb: [Products combined by family]
---

# Combined MID Server release notes for upgrades from Zurich to Australia

Consolidated page of all release notes for MID Server from Zurich to Australia.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family MID Server release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading MID Server to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **Upgrade information**

For the latest MID Server system requirements, see [MID Server system requirements](https://www.servicenow.com/docs/access?context=r_MIDServerSystemRequirements&family=zurich&ft:locale=en-US). The minimum JRE version supported is 17.0.10 and the recommended version is 17.0.12.

If you have installed your own JRE, the upgrade process takes the following actions to verify that the MID Server uses a supported JRE:

    -   If a MID Server is using an unsupported version of the JRE when it upgrades, the upgrade process displays a warning message with the minimum and recommended JRE version.
    -   If a supported JRE is running on the MID Server host, the upgraded MID Server uses that version.
All MID Server host machines require access to the download site at `install.service-now.com` to enable auto-upgrades. For additional details, read how the system manages [MID Server upgrades](https://www.servicenow.com/docs/access?context=c_UpgradeAndTestMIDServer&family=zurich&ft:locale=en-US).

Only one Windows MID Server service is permitted according to the executable path. Upgraded Windows MID Servers that have multiple services pointing to the same installation folder can’t start. See [MID Server fails to start](https://www.servicenow.com/docs/access?context=mid-startup-fails&family=zurich&ft:locale=en-US) for more information.

For more information about MID Server upgrades, see the following topics:

    -   [MID Server pre-upgrade check](https://www.servicenow.com/docs/access?context=c_UpgradeAndTestMIDServer&family=zurich&ft:locale=en-US): Describes how the AutoUpgrade monitor tests the ability of the MID Server to upgrade on your system before the actual upgrade.
    -   [Upgrade the MID Server manually](https://www.servicenow.com/docs/access?context=c_UpgradeAndTestMIDServer&family=zurich&ft:locale=en-US): Describes how to upgrade your MID Servers manually.

</td></tr><tr><td>

Australia

</td><td>

-   **Upgrade information**

For the latest MID Server system requirements, see [MID Server system requirements](https://www.servicenow.com/docs/access?context=r_MIDServerSystemRequirements&family=australia&ft:locale=en-US). The minimum JRE version supported is 17.0.10 and the recommended version is 21.0.7.

If you have installed your own JRE, the upgrade process takes the following actions to verify that the MID Server uses a supported JRE:

    -   If a MID Server is using an unsupported version of the JRE when it upgrades, the upgrade process displays a warning message with the minimum and recommended JRE version.
    -   If a supported JRE is running on the MID Server host, the upgraded MID Server uses that version.
All MID Server host machines require access to the download site at `install.service-now.com` to enable auto-upgrades. For additional details, read how the system manages [MID Server upgrades](https://www.servicenow.com/docs/access?context=c_UpgradeAndTestMIDServer&family=australia&ft:locale=en-US).

Only one Windows MID Server service is permitted according to the executable path. Upgraded Windows MID Servers that have multiple services pointing to the same installation folder can’t start. See [MID Server fails to start](https://www.servicenow.com/docs/access?context=mid-startup-fails&family=australia&ft:locale=en-US) for more information.

For more information about MID Server upgrades, see the following topics:

    -   [MID Server pre-upgrade check](https://www.servicenow.com/docs/access?context=c_UpgradeAndTestMIDServer&family=australia&ft:locale=en-US): Describes how the AutoUpgrade monitor tests the ability of the MID Server to upgrade on your system before the actual upgrade.
    -   [Upgrade the MID Server manually](https://www.servicenow.com/docs/access?context=c_UpgradeAndTestMIDServer&family=australia&ft:locale=en-US): Describes how to upgrade your MID Servers manually.

</td></tr></tbody>
</table>## New features

Between your current release family and Australia, new features were introduced for MID Server.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **[ITOM Infra Services Workspace](https://www.servicenow.com/docs/access?context=itom-infra-srv-wrksp-mid&family=zurich&ft:locale=en-US)**

The ITOM Infra Services Workspace provides a concise overview of MID Server activity. The dashboard integrates several previously disparate tables so that issues can be monitored and resolved. The workspace provides real-time monitoring, proactive alerts, automation of common tasks, and centralized diagnostics to reduce downtime and support tickets.

-   **[MID Guardian Agent](https://www.servicenow.com/docs/access?context=mid-guardian&family=zurich&ft:locale=en-US)**

The MID Guardian Agent is an advanced AI feature within the MID Server ecosystem/ITOM Infra Services workspace, designed to proactively assist users in diagnosing and resolving issues related to configuration, connectivity, upgrades, and operations. By intelligently analyzing logs, signals, and runtime behaviors, it offers guided troubleshooting steps, automated fixes, and predictive insights. This significantly reduces Mean Time to Repair \(MTTR\) and enhances the reliability and operational efficiency of the MID server.


</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Changes

Between your current release family and Australia, some changes were made to existing MID Server features.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **[MID Server security logs require 100MB of storage](https://www.servicenow.com/docs/access?context=r_MIDServerSystemRequirements&family=zurich&ft:locale=en-US)**

To store the security logs, MID Servers must be installed on a host with at least 100MB of storage capacity.


</td></tr><tr><td>

Australia

</td><td>

-   **[MID Server security logs require 100MB of storage](https://www.servicenow.com/docs/access?context=r_MIDServerSystemRequirements&family=australia&ft:locale=en-US)**

To store the security logs, MID Servers must be installed on a host with at least 100MB of storage capacity.


</td></tr></tbody>
</table>## Removed

Between your current release family and Australia, some MID Server features or functionality were removed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Deprecations

Between your current release family and Australia, some MID Server features or functionality were deprecated.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Activation information

Review information on how to activate MID Server.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **Activation information**

MID Server is a ServiceNow AI Platform feature that is active by default.


</td></tr><tr><td>

Australia

</td><td>

-   **Activation information**

MID Server is a ServiceNow AI Platform feature that is active by default.


</td></tr></tbody>
</table>## Additional requirements

If any additional requirements were introduced or changed for MID Server we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Browser requirements

If any specific browser requirements were introduced or changed for MID Server we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Accessibility information

Review details on accessibility information for MID Server, such as specific requirements or compliance levels.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Localization information

If there are specific localization considerations for MID Server we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Highlight information

If there are specific highlight considerations for MID Server we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   MID Server smart workload manager continuously evaluates load and assigns jobs in a cluster to ensure that no server is overloaded.
-   MID Server logging has been improved with log backups that are preserved in a compressed format on a local host with an option to fetch to the instance.

 See [MID Server](https://www.servicenow.com/docs/access?context=mid-server-landing&family=zurich&ft:locale=en-US) for more information.

</td></tr><tr><td>

Australia

</td><td>

-   MID Server comes bundled with Java Runtime Environment version 21.0.7 and requires a minimum JRE version 17.0.10.
-   MID Server's CyberArk integration adds a REST-based CCP option alongside the existing AIM SDK method, providing flexible, interchangeable integration choices.
-   MID Server smart workload manager continuously evaluates load and assigns jobs in a cluster to ensure that no server is overloaded.

 See [MID Server](https://www.servicenow.com/docs/access?context=mid-server-landing&family=australia&ft:locale=en-US) for more information.

</td></tr></tbody>
</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/delta-zurich-australia/rn-combined-intro.md)