Combined Now Assist for Vulnerability Response release notes for upgrades from Zurich to Australia

---
title: Combined Now Assist for Vulnerability Response release notes for upgrades from Zurich to Australia
description: Consolidated page of all release notes for Now Assist for Vulnerability Response from Zurich to Australia.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nowassistforvulnerabilityresponse-release-notes.html
release: australia
topic_type: reference
last_updated: "2026-09-15"
reading_time_minutes: 5
breadcrumb: [Products combined by family]
---

# Combined Now Assist for Vulnerability Response release notes for upgrades from Zurich to Australia

Consolidated page of all release notes for Now Assist for Vulnerability Response from Zurich to Australia.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family Now Assist for Vulnerability Response release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading Now Assist for Vulnerability Response to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **Upgrade information**

The following Now Assist skills for ServiceNow Otto for Unified Security Exposure Management are activated by default.

    -   Recommend preferred solution for VIT \(VR\)
    -   Vulnerable item de-duplication \(VR\)
    -   Approval Recommendation \(VR\)\(USEM\)
    -   Security Exposure Management \(SEM\) Insights \(VR\)\(USEM\)
    -   SPC Setup Connector \(Security Posture Control\)
**Note:**

Upgrading the Now Assist plugins activate any designated skills that were previously untouched by the customer.

    -   If you have the plugins installed but never touched the configuration \(never activated the skill nor adjusted associated roles\) of a skill, any Default On skill will be activated on a per skill basis upon upgrading.
    -   If you have previously toggled a skill from active and then back to inactive or have updated any roles for that skill, that skill remains inactive upon upgrading.
    -   You maintain full control over deactivating individual skills at any time after activation.
When you update the ServiceNow Otto for Unified Security Exposure Management application, the dependency applications are automatically updated.

For more information about required applications for ServiceNow Otto for Unified Security Exposure Management, see [Supporting information](https://www.servicenow.com/docs/access?context=supporting-information-now-assist-vr&family=zurich&ft:locale=en-US).


</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## New features

Between your current release family and Australia, new features were introduced for Now Assist for Vulnerability Response.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **[Identify duplicate vulnerable items with generative AI](https://www.servicenow.com/docs/access?context=dedupe-host-vi-now-assist-vulnerability-response&family=zurich&ft:locale=en-US)**

Use generative AI to identify duplicates for your active host vulnerable items that are imported by your vulnerability scanners. Use generative AI reasoning with Now Assist to help your analysts differentiate between primary vulnerability items \(VITs\) and those VITs that are duplicates. Close duplicate VITs and move their associated detections automatically to the primary VIT records.

-   **[Identify preferred vulnerability solutions with ServiceNow Otto for Unified Security Exposure Management](https://www.servicenow.com/docs/access?context=solutions-now-assist-vulnerability-response&family=zurich&ft:locale=en-US)**

Use generative AI to analyze available remediation options pulled from integrated third-party products like Red Hat, Tenable for Vulnerability Response, or internal solution management systems. Evaluate each option against the specific configuration item context, for example, the OS version or software version, and get recommendations for the most viable fix for implementation.


</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Changes

Between your current release family and Australia, some changes were made to existing Now Assist for Vulnerability Response features.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **[Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US)**

Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview &amp; New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710).


</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Removed

Between your current release family and Australia, some Now Assist for Vulnerability Response features or functionality were removed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Deprecations

Between your current release family and Australia, some Now Assist for Vulnerability Response features or functionality were deprecated.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Activation information

Review information on how to activate Now Assist for Vulnerability Response.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **Activation information**

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Install ServiceNow Otto for Unified Security Exposure Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US).


</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Additional requirements

If any additional requirements were introduced or changed for Now Assist for Vulnerability Response we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Browser requirements

If any specific browser requirements were introduced or changed for Now Assist for Vulnerability Response we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Accessibility information

Review details on accessibility information for Now Assist for Vulnerability Response, such as specific requirements or compliance levels.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Localization information

If there are specific localization considerations for Now Assist for Vulnerability Response we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Highlight information

If there are specific highlight considerations for Now Assist for Vulnerability Response we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

Starting with Zurich Patch 12, Now Assist for Vulnerability Response is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base. The change is reflected in the name of ServiceNow® products, including Now Assist for Vulnerability Response which is called ServiceNow Otto for Unified Security Exposure Management with these enhancements. See [ServiceNow Otto for Unified Security Exposure Management](https://www.servicenow.com/docs/access?context=now-assist-for-usem-landing-ties&family=zurich&ft:locale=en-US) for more information. Your entitlements remain unchanged. Check your entitlements to determine your access to specific features.

 [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US)

-   Review changes to Now Assist usage measurement. See the "Changed in this release" section below.
-   Retrieve host \(Vulnerability Response\) and Application Vulnerability Response \(AVR\) data with the Retrieve VR Data agentic workflow.
-   The Retrieve VR Data agentic workflow is supported in the Unified Security Exposure Management \(USEM\) and legacy Vulnerability Response workspaces.

 [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US)

-   Some Now Assist skills are now turned on by default.
-   Use generative AI to help you build custom API connectors in the Security Posture Control workspace.
-   Additional role configuration required for agentic workflows and AI agents included with your applications.

 [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US)

-   Help analysts identify and remove duplicate host vulnerable items.
-   Help analysts resolve remediation tasks with preferred vulnerability solutions from third-party vendors.

 **Zurich Early Availability**: Help your vulnerability managers and analysts to resolve remediation tasks, assess your exposure to vulnerabilities, and analyze metrics for remediation targets. Chat with AI agents in natural language from the Now Assist panel.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/delta-zurich-australia/rn-combined-intro.md)