Combined Now Assist in Document Intelligence release notes for upgrades from Zurich to Australia

---
title: Combined Now Assist in Document Intelligence release notes for upgrades from Zurich to Australia
description: Consolidated page of all release notes for Now Assist in Document Intelligence from Zurich to Australia.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nowassistindocumentintelligence-release-notes.html
release: australia
topic_type: reference
last_updated: "2026-09-15"
reading_time_minutes: 5
breadcrumb: [Products combined by family]
---

# Combined Now Assist in Document Intelligence release notes for upgrades from Zurich to Australia

Consolidated page of all release notes for Now Assist in Document Intelligence from Zurich to Australia.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family Now Assist in Document Intelligence release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading Now Assist in Document Intelligence to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## New features

Between your current release family and Australia, new features were introduced for Now Assist in Document Intelligence.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **[New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US)**

Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI.


</td></tr><tr><td>

Australia

</td><td>

-   **[Document and visual insights AI agent enhancements](https://www.servicenow.com/docs/access?context=document-and-visual-insights-ai-agent&family=australia&ft:locale=en-US)**

The document and visual insights AI agent can recognize and provide citations for multiple attachments.


</td></tr></tbody>
</table>## Changes

Between your current release family and Australia, some changes were made to existing Now Assist in Document Intelligence features.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **[Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US)**

Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview &amp; New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710).


</td></tr><tr><td>

Australia

</td><td>

-   **[Document and visual insights AI agent enhancements](https://www.servicenow.com/docs/access?context=document-and-visual-insights-ai-agent&family=australia&ft:locale=en-US)**

Tools used by the document and visual insights AI agent are consolidated to improve performance.

-   **[Changes to limitations](https://www.servicenow.com/docs/access?context=now-assist-document-intelligence-limitations&family=australia&ft:locale=en-US)**

The file size limit for uploading a file using the attachment summarization feature is changed from 10MB to 20MB.

-   **[Add a tool](https://www.servicenow.com/docs/access?context=add-a-tool&family=australia&ft:locale=en-US)**

Document and visual intelligence capabilities used to leverage extraction, question answering, and summarization for skills created with AI Skill Kit is available to users with the appropriate role\(s\).


</td></tr></tbody>
</table>## Removed

Between your current release family and Australia, some Now Assist in Document Intelligence features or functionality were removed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Deprecations

Between your current release family and Australia, some Now Assist in Document Intelligence features or functionality were deprecated.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   The Document Q&amp;A skill has been removed from the list of Platform skills in the AI Admin Hub console.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Activation information

Review information on how to activate Now Assist in Document Intelligence.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **Activation information**

Now Assist features are available with activation of any Now Assist plugin from ServiceNow Store. The following plugins are available:

    -   For more information, see [Configure](https://www.servicenow.com/docs/access?context=docintel-configuring-now-assist&family=zurich&ft:locale=en-US).


</td></tr><tr><td>

Australia

</td><td>

-   **Activation information**

Now Assist features are available with activation of any Now Assist plugin from the ServiceNow Store. The following plugins are available:

    -   For more information, see [Configure](https://www.servicenow.com/docs/access?context=docintel-configuring-now-assist&family=australia&ft:locale=en-US).


</td></tr></tbody>
</table>## Additional requirements

If any additional requirements were introduced or changed for Now Assist in Document Intelligence we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **Additional requirements**

Now Assist in Document Intelligence requires the installation of the Document Intelligence application \(sn\_docintel\) and at least one Now Assist product.


</td></tr><tr><td>

Australia

</td><td>

-   **Additional requirements**

Now Assist in Document Intelligence requires the installation of the Document Intelligence application \(sn\_docintel\) and at least one Now Assist product.


</td></tr></tbody>
</table>## Browser requirements

If any specific browser requirements were introduced or changed for Now Assist in Document Intelligence we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Accessibility information

Review details on accessibility information for Now Assist in Document Intelligence, such as specific requirements or compliance levels.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **Accessibility information**
    -   **Dark theme**

The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.


</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Localization information

If there are specific localization considerations for Now Assist in Document Intelligence we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **Localization information**
    -   **[Support for files in multiple languages](https://www.servicenow.com/docs/access?context=languages-supported-now-assist-document-intelligence&family=zurich&ft:locale=en-US)**

Process files with text in multiple languages, including Simplified Chinese and Japanese.


</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Highlight information

If there are specific highlight considerations for Now Assist in Document Intelligence we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

[Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US)

-   View citations for multiple attachments using the document and visual insights AI agent.
-   Create skills with data extraction, question answering, and summarization capabilities using document and visual intelligence in Now Assist Skill Kit.
-   Now Assist in Document Intelligence skills are now turned on by default.

 [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US)

-   Review changes to Now Assist usage measurement.

 [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US)

-   View a test document in a larger workspace on a separate browser tab during use case setup.
-   Use the document and visual insights AI agent to upload files, extract information without a predefined use case using a selected LLM, and display the results in a dedicated document view.
-   Additional role configuration required for agentic workflows and AI agents included with your applications.

 [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US)

-   Leverage document data extraction and document Q&amp;A capabilities in a single Extract information from documents skill.
-   Create skills with data extraction, question answering, and summarization capabilities by using document and visual intelligence in AI Skill Kit.
-   Choose the language for a use case to help the optical character recognition \(OCR\) model better detect the text to extract from your files.
-   Extract information from files with text written in Simplified Chinese or Japanese.
-   Extract information from documents for Operational Sustainability Management \(Operational Sustainability Risk Management\) workflows.

 [Early Availability](https://www.servicenow.com/docs/access?context=zurich-all-other-fixes&family=zurich&ft:locale=en-US)

-   Use Google Gemini and Anthropic Claude on AWS as AI model providers for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI.

 See [Now Assist in Document Intelligence](https://www.servicenow.com/docs/access?context=docintel-nowassist-landing&family=zurich&ft:locale=en-US) for more information.

</td></tr><tr><td>

Australia

</td><td>

[Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US)

-   Now Assist in Document Intelligence skills are now turned on by default.

 [Early Availability](https://www.servicenow.com/docs/access?context=australia-all-other-fixes&family=australia&ft:locale=en-US)

-   View citations for multiple attachments using the document and visual insights AI agent.
-   Create skills with data extraction, question answering, and summarization capabilities using document and visual intelligence in Now Assist Skill Kit.

 See [Now Assist in Document Intelligence \(Legacy\)](https://www.servicenow.com/docs/access?context=docintel-nowassist-landing&family=australia&ft:locale=en-US) for more information.

</td></tr></tbody>
</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/delta-zurich-australia/rn-combined-intro.md)