Combined Operational Sustainability Management \(formerly Environmental, Social, and Governance\) release notes for upgrades from Zurich to Australia

---
title: Combined Operational Sustainability Management \(formerly Environmental, Social, and Governance\) release notes for upgrades from Zurich to Australia
description: Consolidated page of all release notes for Operational Sustainability Management \(formerly Environmental, Social, and Governance\) from Zurich to Australia.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-operationalsustainabilitymanagementformerlyenvironmentalsocialandgovernance-release-notes.html
release: australia
topic_type: reference
last_updated: "2026-09-15"
reading_time_minutes: 5
breadcrumb: [Products combined by family]
---

# Combined Operational Sustainability Management \(formerly Environmental, Social, and Governance\) release notes for upgrades from Zurich to Australia

Consolidated page of all release notes for Operational Sustainability Management \(formerly Environmental, Social, and Governance\) from Zurich to Australia.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family Operational Sustainability Management \(formerly Environmental, Social, and Governance\) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading Operational Sustainability Management \(formerly Environmental, Social, and Governance\) to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

-   **Upgrade information**

To use campaigns, activate the following system properties:

    -   sn\_esg.metric\_campaign: Enables campaigns on the Operational Sustainability Management workspace.
    -   sn\_esg.campaign\_bulk\_action\_enabled: Enables bulk submission, approval, and rejection for campaigns.
    -   sn\_esg.metric\_approval: Sets the approval mode for campaigns. Set the value to Simple for a single data owner and approver, or Advanced for multi-level approval chains.

</td></tr></tbody>
</table>## New features

Between your current release family and Australia, new features were introduced for Operational Sustainability Management \(formerly Environmental, Social, and Governance\).

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

-   **[Configure data owner and approver assignments for a campaign](https://www.servicenow.com/docs/access?context=configure-data-owner-and-approver-assignments-for-a-campaign&family=australia&ft:locale=en-US)**

Configure data owner and approver assignments for a campaign from a single page. Submit, approve, or reject every task in a campaign cycle together instead of working through tasks one at a time.

-   **[Document intelligence for utility invoices](https://www.servicenow.com/docs/access?context=ai-driven-document-intelligence-for-utility-invoices&family=australia&ft:locale=en-US)**

After upgrading ServiceNow Otto for Operational Sustainability Management to version 22.0.1, unit values from invoices and updates metric data are extracted automatically, reducing manual data entry and improving data accuracy.

-   **[Integrating Environmental, Social, and Governance Management with Socialsuite](https://www.servicenow.com/docs/access?context=integrate-operational-sustainability-with-SocialSuite&family=australia&ft:locale=en-US)**

After upgrading Operational Sustainability Management to version 22.0.1, streamline sustainability reporting and compliance processes by conducting CSRD-compliant double materiality assessments in Socialsuite and automatically syncing the results with Operational Sustainability Management. This integration supports impact and financial materiality assessments following Global Reporting Initiative \(GRI\) and European Sustainability Reporting Standards \(ESRS\) standards.

-   **[Create a threshold for a metric](https://www.servicenow.com/docs/access?context=create-a-threshold-for-a-metric&family=australia&ft:locale=en-US)**

After upgrading Operational Sustainability Management to version 22.0.1, you can configure thresholds with multiple levels and ranges for granular monitoring. When thresholds are breached, automated actions trigger immediately.


</td></tr></tbody>
</table>## Changes

Between your current release family and Australia, some changes were made to existing Operational Sustainability Management \(formerly Environmental, Social, and Governance\) features.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

-   **[ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US)**

The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:

    -   Foundation: AI basics to deliver insights
    -   Advanced: AI to boost productivity across relevant use cases
    -   Prime: Act autonomously with all AI assets, and create your own
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.


</td></tr></tbody>
</table>## Removed

Between your current release family and Australia, some Operational Sustainability Management \(formerly Environmental, Social, and Governance\) features or functionality were removed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Deprecations

Between your current release family and Australia, some Operational Sustainability Management \(formerly Environmental, Social, and Governance\) features or functionality were deprecated.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Activation information

Review information on how to activate Operational Sustainability Management \(formerly Environmental, Social, and Governance\).

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

-   **Activation information**

Install Operational Sustainability Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US).


</td></tr></tbody>
</table>## Additional requirements

If any additional requirements were introduced or changed for Operational Sustainability Management \(formerly Environmental, Social, and Governance\) we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Browser requirements

If any specific browser requirements were introduced or changed for Operational Sustainability Management \(formerly Environmental, Social, and Governance\) we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Accessibility information

Review details on accessibility information for Operational Sustainability Management \(formerly Environmental, Social, and Governance\), such as specific requirements or compliance levels.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Localization information

If there are specific localization considerations for Operational Sustainability Management \(formerly Environmental, Social, and Governance\) we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Highlight information

If there are specific highlight considerations for Operational Sustainability Management \(formerly Environmental, Social, and Governance\) we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

-   ServiceNow Otto is the new name for the Now Assist experience in Operational Sustainability Management. All Now Assist references have been updated to ServiceNow Otto.
-   You can group manual, calculated, and automated metrics into a campaign by entity, group, or both. When bulk actions are enabled, you can move an entire campaign through its lifecycle as a single unit, instead of tracking each metric independently.
-   Set a variance base value for a metric, so percentage-based threshold calculations stay meaningful even without prior-period data or if the previous value is zero.
-   Edit calculated metric definition formulas after execution and apply updated formulas from a specific date, preserving historical data integrity with formula versioning.
-   Use the AI reporting assistant in Document designer to generate report content from ServiceNow data using prompts directly within Microsoft Word.
-   Perform CSRD-compliant double materiality assessments in Socialsuite and automatically sync the results with the Operational Sustainability Management application.

 See [Environmental, Social, and Governance Management \(formerly Environmental, Social, and Governance\)](https://www.servicenow.com/docs/access?context=esg-landing-page&family=australia&ft:locale=en-US) for more information.

</td></tr></tbody>
</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/delta-zurich-australia/rn-combined-intro.md)