Combined Service Level Management release notes for upgrades from Zurich to Brazil
Consolidated page of all release notes for Service Level Management from Zurich to Brazil.
How to use this page
To help you prepare for your upgrade, we have combined the cross-family Service Level Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil.
Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."
Important information for upgrading Service Level Management to Brazil
Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed.
|
Release |
Release notes |
|---|---|
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
Between your current release family and Brazil, new features were introduced for Service Level Management.
|
Release |
Release notes |
|---|---|
|
Zurich |
Keep up with your service level expectations on incidents by configuring a First to Breach SLA timer for target-based and advanced condition-based SLAs. These configurations help you stay on top of breaches and response times. |
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
Between your current release family and Brazil, some changes were made to existing Service Level Management features.
|
Release |
Release notes |
|---|---|
|
Zurich |
Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. |
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
Between your current release family and Brazil, some Service Level Management features or functionality were removed.
|
Release |
Release notes |
|---|---|
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
Between your current release family and Brazil, some Service Level Management features or functionality were deprecated.
|
Release |
Release notes |
|---|---|
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
Review information on how to activate Service Level Management.
|
Release |
Release notes |
|---|---|
|
Zurich |
Service Level Management is a ServiceNow AI Platform feature that is active by default. |
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
If any additional requirements were introduced or changed for Service Level Management we have noted them here.
|
Release |
Release notes |
|---|---|
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
If any specific browser requirements were introduced or changed for Service Level Management we have noted them here.
|
Release |
Release notes |
|---|---|
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
Review details on accessibility information for Service Level Management, such as specific requirements or compliance levels.
|
Release |
Release notes |
|---|---|
|
Zurich |
The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. |
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
If there are specific localization considerations for Service Level Management we have noted them here.
|
Release |
Release notes |
|---|---|
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
If there are specific highlight considerations for Service Level Management we have noted them here.
|
Release |
Release notes |
|---|---|
|
Zurich |
See Service Level Management for more information. |
|
Australia |
No updates for this release. |
|
Brazil |
No updates for this release. |
---
title: Combined Service Level Management release notes for upgrades from Zurich to Brazil
description: Consolidated page of all release notes for Service Level Management from Zurich to Brazil.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/delta-zurich-brazil/brazil-zurich-servicelevelmanagement-release-notes.html
release: brazil
topic_type: reference
last_updated: "2026-11-06"
reading_time_minutes: 3
breadcrumb: [Products combined by family]
---
# Combined Service Level Management release notes for upgrades from Zurich to Brazil
Consolidated page of all release notes for Service Level Management from Zurich to Brazil.
## How to use this page
To help you prepare for your upgrade, we have combined the cross-family Service Level Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil.
**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."
## Important information for upgrading Service Level Management to Brazil
Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Zurich
</td><td>
No updates for this release.
</td></tr><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr><tr><td>
Brazil
</td><td>
No updates for this release.
</td></tr></tbody>
</table>## New features
Between your current release family and Brazil, new features were introduced for Service Level Management.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Zurich
</td><td>
- **[Configure the SLA timer for the First to breach source](https://www.servicenow.com/docs/access?context=sla-timer-configurations&family=zurich&ft:locale=en-US)**
Keep up with your service level expectations on incidents by configuring a First to Breach SLA timer for target-based and advanced condition-based SLAs. These configurations help you stay on top of breaches and response times.
</td></tr><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr><tr><td>
Brazil
</td><td>
No updates for this release.
</td></tr></tbody>
</table>## Changes
Between your current release family and Brazil, some changes were made to existing Service Level Management features.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Zurich
</td><td>
- **Coral theme**
Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.
</td></tr><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr><tr><td>
Brazil
</td><td>
No updates for this release.
</td></tr></tbody>
</table>## Removed
Between your current release family and Brazil, some Service Level Management features or functionality were removed.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Zurich
</td><td>
No updates for this release.
</td></tr><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr><tr><td>
Brazil
</td><td>
No updates for this release.
</td></tr></tbody>
</table>## Deprecations
Between your current release family and Brazil, some Service Level Management features or functionality were deprecated.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Zurich
</td><td>
No updates for this release.
</td></tr><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr><tr><td>
Brazil
</td><td>
No updates for this release.
</td></tr></tbody>
</table>## Activation information
Review information on how to activate Service Level Management.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Zurich
</td><td>
- **Activation information**
Service Level Management is a ServiceNow AI Platform feature that is active by default.
</td></tr><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr><tr><td>
Brazil
</td><td>
No updates for this release.
</td></tr></tbody>
</table>## Additional requirements
If any additional requirements were introduced or changed for Service Level Management we have noted them here.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Zurich
</td><td>
No updates for this release.
</td></tr><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr><tr><td>
Brazil
</td><td>
No updates for this release.
</td></tr></tbody>
</table>## Browser requirements
If any specific browser requirements were introduced or changed for Service Level Management we have noted them here.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Zurich
</td><td>
No updates for this release.
</td></tr><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr><tr><td>
Brazil
</td><td>
No updates for this release.
</td></tr></tbody>
</table>## Accessibility information
Review details on accessibility information for Service Level Management, such as specific requirements or compliance levels.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Zurich
</td><td>
- **Accessibility information**
- **Dark theme**
The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.
</td></tr><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr><tr><td>
Brazil
</td><td>
No updates for this release.
</td></tr></tbody>
</table>## Localization information
If there are specific localization considerations for Service Level Management we have noted them here.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Zurich
</td><td>
No updates for this release.
</td></tr><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr><tr><td>
Brazil
</td><td>
No updates for this release.
</td></tr></tbody>
</table>## Highlight information
If there are specific highlight considerations for Service Level Management we have noted them here.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Zurich
</td><td>
- Coral is the new default theme for Next Experience and Core UI, offering a more modern experience.
- SLA Timer Configuration supports target-based First to Breach SLA and advance condition-based First to Breach SLA.
See [Service Level Management](https://www.servicenow.com/docs/access?context=service-level-mgmt-landing-page&family=zurich&ft:locale=en-US) for more information.
</td></tr><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr><tr><td>
Brazil
</td><td>
No updates for this release.
</td></tr></tbody>
</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/delta-zurich-brazil/rn-combined-intro.md)
| title | Combined Service Level Management release notes for upgrades from Zurich to Brazil |
| description | Consolidated page of all release notes for Service Level Management from Zurich to Brazil. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/delta-zurich-brazil/brazil-zurich-servicelevelmanagement-release-notes.html |
| release | brazil |
| topic_type | reference |
| last_updated | 2026-11-06 |
| reading_time_minutes | 3 |
| breadcrumb | Products combined by family |