Copy a case in Agent Workspace for HR Case Management

---
title: Copy a case in Agent Workspace for HR Case Management
description: Create a copy of a case to auto-populate the case values without having to fill in the fields manually.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/employee-service-management/agent-workspace-for-hr-case-management/copy-case-hr.html
release: brazil
product: Agent Workspace for HR Case Management
classification: agent-workspace-for-hr-case-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Using the More icon in Agent Workspace for HR Case Management, Use, Agent Workspace, HR Service Delivery, Employee Service Management]
---

# Copy a case in Agent Workspace for HR Case Management

Create a copy of a case to auto-populate the case values without having to fill in the fields manually.

## Before you begin

Role required: sn\_hr\_core.case\_writer

## Procedure

1.  Navigate to **All** > **HR Case Management** > **Agent Workspace for HR Case Management**.

2.  Select a case from which you want to create a copy.

3.  Select the \[Omitted image "more-icon.png"\] Alt text: More Actions icon icon at the top right-hand corner of the **Details** tab.

4.  Select **Copy case**.

    -   A copy of the case is created in **Draft** state.The activity stream displays information about the previous case from which this case is created.
    -   By default, opened\_for, subject\_person, hr\_service, skills, priority, assignment\_group, assigned\_to, and short\_description, are copied to the new case. You can configure the fields that you want to copy to the new case in the Copy case attributes setting in [Page configurations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/agent-workspace-for-hr-case-management/page-configurations.md).