Using a Response template in an email

---
title: Using a Response template in an email
description: Use response templates as reusable messages that you can copy and paste into an email.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/employee-service-management/agent-workspace-for-hr-case-management/hr-agent-ws-email-response-template.html
release: brazil
product: Agent Workspace for HR Case Management
classification: agent-workspace-for-hr-case-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Response templates in Agent Workspace for HR Case Management, Agent Workspace for HR Case Management contextual side panel, Use, Agent Workspace, HR Service Delivery, Employee Service Management]
---

# Using a Response template in an email

Use response templates as reusable messages that you can copy and paste into an email.

## Before you begin

Role required: sn\_hr\_core.case\_writer

## Procedure

1.  From the **Details** tab of an HR case, select the **More Actions** button then select **Compose Email**.

2.  From the **New Email Draft** tab, select the Response Templates icon \(\[Omitted image "response-template-icon.png"\] Alt text: Response template icon\).

3.  Open the response template, copy, and paste the text into the body of the email.

    The **To** field is automatically populated with the email address of the Subject person. However, you can change the email address to send the email to a different person.

4.  Select **Send Email**.