Lists in Agent Workspace for HR Case Management

---
title: Lists in Agent Workspace for HR Case Management
description: Lists are an easy way of accessing cases under various categories. For example, you can quickly get a list of HR cases in lifecycle events or cases related to payroll.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/employee-service-management/agent-workspace-for-hr-case-management/hr-agent-ws-lists.html
release: brazil
product: Agent Workspace for HR Case Management
classification: agent-workspace-for-hr-case-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Use, Agent Workspace, HR Service Delivery, Employee Service Management]
---

# Lists in Agent Workspace for HR Case Management

Lists are an easy way of accessing cases under various categories. For example, you can quickly get a list of HR cases in lifecycle events or cases related to payroll.

The default **Lists** show HR cases categorized into the following:

<table id="table_ogv_j1p_rnb"><thead><tr><th>

Type of lists

</th><th>

Description

</th></tr></thead><tbody><tr><td>

All HR Cases

</td><td>

The following categories of HR cases are displayed:-   **Assigned to me**: List of cases assigned to you.
-   **Collaborations**: List of cases with active collaborations.
-   **Open**: List of all open cases.
-   **Open - unassigned**: List of all unassigned open cases.
-   **Closed**: List of all closed cases.
-   **Recently updated**: List of cases updated by an agent or employee other than the Assigned to agent.
-   **Case SLAs**: Service level agreement details of HR cases.

</td></tr><tr><td>

Manual

</td><td>

A simple fulfillment type with no associated configurations. For example, for a medical benefits inquiry, the HR agent would fulfill the employee's request by answering the employee's question.

</td></tr><tr><td>

Service Activity

</td><td>

Service activities fulfill the HR service. In the **Service Activities** section at the bottom of the HR Service form, add one or more service activities to fulfill the HR service.**Note:** Service activities can be approvals, tasks, or child HR services. See [Configure a service activity for an HR service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/hr-service-delivery/configure-service-activity-for-hr-service.md) for more information.

</td></tr><tr><td>

Lifecycle Events

</td><td>

HR cases fulfilled by lifecycle events. For more information, see [Lifecycle event cases in Agent Workspace for HR Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/agent-workspace-for-hr-case-management/hr-agent-ws-lifecycle.md).

</td></tr><tr><td>

Other

</td><td>

Hr cases in the following categories:-   HRIT cases
-   Payroll cases
-   Talent management cases
-   Total rewards cases
-   Workforce administration cases
-   Employee relations cases

</td></tr><tr><td>

HR Tasks

</td><td>

All Hr tasks in Open, Closed, Assigned to me or Open - unassigned categories. For more information, see [Create a task for a case using Agent Workspace for HR Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/agent-workspace-for-hr-case-management/agent-ws-hr-case-mgmt-task.md).

</td></tr><tr><td>

HR Profile

</td><td>

Various types of HR profiles.

</td></tr><tr><td>

Employee Documents

</td><td>

Documents belonging to employees.

</td></tr><tr><td>

Knowledge

</td><td>

Knowledge articles used and published by the HR team.

</td></tr><tr><td>

Reminders

</td><td>

Reminders created by the HR agents. For more information, see [Create a reminder in Agent Workspace for HR Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/agent-workspace-for-hr-case-management/hr-agent-ws-reminder.md).

</td></tr><tr><td>

Delegation

</td><td>

Cases delegated to you or that you have delegated to other HR agents. The Delegation list appears only when you have activated the Granular Delegation \(com.glide.granular\_service\_delegation\) plugin.

</td></tr></tbody>
</table>You can create your own lists to show specific cases that are relevant to you in the **My Lists** tab. Having a custom **My Lists** helps you work faster and efficiently. For more information, see [Create My Lists](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/agent-workspace-for-hr-case-management/hr-agent-ws-create-list.md).