View assigned knowledge tasks in Agent Workspace for HR Case Management

task brazil Updated Sep 10, 2026 1 min read knowledge-task-aws.md
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View your assigned knowledge tasks in Agent Workspace for HR Case Management when a knowledge gap is reported in a case.

Before you begin

Role required: sn_hr_core.kb_writer

Procedure

  1. Navigate to All > HR Case Management > Agent Workspace for HR Case Management.

  2. Select the Lists icon ([Omitted image "agent-ws-hr-list-icon.png"] Alt text: Lists icon).

  3. Select My tasks - feedback under Knowledge.

  4. Select the knowledge task that you want to work on.

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