Cancel AI contract analysis

task brazil Updated Sep 10, 2026 1 min read cmpro-cancel-contract-analysis.md
Raw file servicenow.com

Cancel a AI contract analysis when it’s no longer required due to a change in business requirements.

Before you begin

You must have initiated the AI contract analysis. For more information, see Analyze a contract document.

Role required: sn_cm_gen_ai.ai_contract_fulfiller and sn_lg_cnt.contract_fulfiller

About this task

You can cancel an analysis for a contract document or for all contract documents by canceling the contract request.

Procedure

  1. Open the contract request from the workspace that you’re using.

Method

Steps

Contract Workspace listing

  1. Navigate to All > Contract Workspace.
  2. Select the list icon ([Omitted image "lsd-lcc-list-icon.png"] Alt text: List icon).
  3. Select Contract requests > All.
  4. Select a contract request.

Workspace used by your application

  1. Navigate to your workspace.
  2. Open the list that displays the contract requests.
  3. Select a contract request.
2. Cancel the contract analysis for a contract document or all documents in a contract request.

Method

Steps

Cancel contract analysis for a document

  1. Select the Contract documents tab.
  2. On the document card in the ServiceNow Otto contextual panel, select Cancel.
  3. Cancel the contract analysis by selecting Yes, Cancel.

Cancel contract analysis for all the documents in a contract request

  1. Select the More Actions [Omitted image "more-actions-move-schedule.png"] Alt text: More actions icon icon.
  2. Select Cancel request
  3. Confirm the cancellation by selecting Cancel Request.
## Result

The contract analysis is canceled.

  • If a contract analysis for a specific contract document was canceled, the AI analysis status for the document version is updated to Canceled.
  • If a contract analysis for all the contract documents under analysis is canceled, the AI analysis status is updated to Canceled for any pending analysis. For contract documents that are already analyzed, the status remains as Completed.
  • The contract request state is Work in progress.
  • A cancellation email notification is sent to the contract fulfiller, group manager, and collaborator.

Parent Topic:Contract review using ServiceNow Otto for Contract Management Pro

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