Manage expected response mappings for contract analysis

task brazil Updated Sep 10, 2026 2 min read cmpro-manage-expected-response.md
Raw file servicenow.com

Manage expected response mappings for contract analysis by updating the expected response for the fields of a use case, deactivating the mappings when not in use, or deleting them when no longer required.

Before you begin

Role required: sn_cm_gen_ai.ai_contract_config, sn_cm_contract_config

Procedure

  1. Navigate to All > Admin Center > AI Admin Hub to access the AI Skills tab of the AI Admin Hub console.

  2. Navigate to Employee > CM Pro.

  3. On the Contract analysis tile, select Edit Configuration.

    [Omitted image "cmpro-na-active-skills.png"] Alt text: Active skills in Contract management pro.

  4. In the skill guided setup, select Expected response mappings.

  5. Select the actions icon [Omitted image "cmpro-na-three-dot-icon.png"] Alt text: Actions icon. on the expected response mapping that you want to update, delete, or deactivate.

    [Omitted image "cmpro-na-edit-response-map.png"] Alt text: Actions available for fields mapped to expected responses for contract analysis use cases.

    • Edit

      Update the expected response for the fields of a use case.

      For more information on clause mapping, see Map a field to an expected response.

    • Deactivate

      Deactivate an expected response mapping to temporarily make it unavailable for the skill.

      The Reactivate options appears when a expected response mapping is deactivated. Use this option to activate a expected response mapping.

    • Delete

      Delete an expected response mapping when it is no longer required for the skill.

Result

AI uses the updated response mappings to identify non-standard clauses in a contract document.

Parent Topic:Manage AI skills

Related topics

Manage use cases for ServiceNow Otto for Contract Management Pro

Manage use case mappings for ServiceNow Otto for Contract Management Pro

Manage clause mappings for contract analysis

Deactivate skills for ServiceNow Otto for Contract Management Pro

Map a field to an expected response

Keywords Update expected response mappingsModify expected response mappingsEdit expected response mappingsDelete expected response mappingsDeactivate expected response mappings
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