Resolve the failure to send contract documents for signature \(starting with Contract Management Pro 1.2.1\)

task brazil Updated Sep 10, 2026 1 min read cncore-sync-doc-user.md

Update signatory details in an external contract document in Contract Management Pro when there is a failure in sending the document for signature due to a mismatch between the signatory information in the contract request and the contract document.

Before you begin

Role required: sn_cm_core.contract_user, sn_cm_core.contract_fulfiller

Procedure

Navigate to your workspace.
Open the contract request.
Select the Signatories tab.
Select the signatory.
Update the signatory information.
Select Save.
Select the Contracts documents tab.
Select Sync document.

[Omitted image "cmpro-sync-doc.png"] Alt text: Sync document button in a contract request

A new contract document revision is created with the updated signatory information.
Select Save to save the contract request.
Select Send for signature.

A message appears displaying details of the contract document that is sent for signature.
Select Send for signature on the confirmation message.

Parent Topic:Updating and synchronizing signatories

56 lines · 2.2 KB Wrap lines

---
title: Resolve the failure to send contract documents for signature \(starting with Contract Management Pro 1.2.1\)
description: Update signatory details in an external contract document in Contract Management Pro when there is a failure in sending the document for signature due to a mismatch between the signatory information in the contract request and the contract document.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/employee-service-management/contract-management-pro/cncore-sync-doc-user.html
release: brazil
product: Contract Management Pro
classification: contract-management-pro
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Updating and synchronizing signatories, Own paper contract requests, Use, Contract Management Pro, Legal and Contract Operations, Employee Service Management]
---

# Resolve the failure to send contract documents for signature \(starting with Contract Management Pro 1.2.1\)

## Before you begin

Role required: sn\_cm\_core.contract\_user, sn\_cm\_core.contract\_fulfiller

## Procedure

1. Navigate to your workspace.

2. Open the contract request.

3. Select the **Signatories** tab.

4. Select the signatory.

5. Update the signatory information.

6. Select **Save**.

7. Select the **Contracts documents** tab.

8. Select **Sync document**.

\[Omitted image "cmpro-sync-doc.png"\] Alt text: Sync document button in a contract request

A new contract document revision is created with the updated signatory information.

9. Select **Save** to save the contract request.

10. Select **Send for signature**.

A message appears displaying details of the contract document that is sent for signature.

11. Select **Send for signature** on the confirmation message.

**Parent Topic:**[Updating and synchronizing signatories](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/contract-management-pro/cncore-update-sync-signatories.md)