Configure Twilio to send SMS notifications

---
title: Configure Twilio to send SMS notifications
description: To enable the SMS feature for sending notifications, configure the Twilio telephony service.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/employee-service-management/critical-event-management/configure-twilio-sms.html
release: brazil
product: Critical Event Management
classification: critical-event-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Critical Event Management, Health and Safety, Employee Service Management]
---

# Configure Twilio to send SMS notifications

To enable the SMS feature for sending notifications, configure the Twilio telephony service.

To use SMS in addition to email as a communication channel, configure Twilio for SMS. For more information on configuring Twilio, see [Configure Notify with Twilio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/t_ConfigureNotifyWithTwilio.md).

**Note:**

-   The system uses employee information from the organization's \[sys\_user\] table to pull contact numbers.
-   Enable Twilio Notify bulk SMS.