HR Service Delivery for mobile

---
title: HR Service Delivery for mobile
description: The HR Service Delivery for mobile plugin enables employees to access HR Service Delivery features from their mobile devices.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/employee-service-management/hr-service-delivery-for-mobile/mobile-employee-experience-for-hr-service-delivery.html
release: brazil
product: HR Service Delivery for mobile
classification: hr-service-delivery-for-mobile
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 3
breadcrumb: [HR Service Delivery, Employee Service Management]
---

# HR Service Delivery for mobile

The HR Service Delivery for mobile plugin enables employees to access HR Service Delivery features from their mobile devices.

Employees can view HR requests, discover knowledge articles, request help, complete HR tasks, chat with a virtual agent, and more.

## View HR requests

\[Omitted image "now-mobile-hr-lifecycle-event-timeline.png"\] Alt text: HR ticket page

Employees can view their HR requests from the **Home** tab by selecting **My Requests**.

**Note:** If you're using the Now Mobile app with the Lifecycle Events for Enterprise \[com.sn\_hr\_lifecycle\_ent\] plugin, hiring managers can track the onboarding progress of their new hires in a single and consolidated section. See [Hiring manager experience for new hire onboarding](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/hr-service-delivery-for-mobile/hiring-manager-experience-for-new-hire-onboarding-in-now-mobile-app.md) for more information.

## Request help

\[Omitted image "now-mobile-hr-submit-hr-request.png"\] Alt text: Submit HR requests from the app

Employees can read knowledge articles and submit HR requests by navigating to the **Help center** tab and filtering by HR service.

## Complete HR tasks

\[Omitted image "now-mobile-hr-tasks.png"\] Alt text: View HR tasks on the app

Employees can view their HR requests from the **Home** tab by selecting **My Tasks**. Supported task types include:

-   HR tasks, such as signing electronic documents, uploading attachments, and watching videos.
-   Lifecycle event tasks, including upcoming activities and rescind activities. See [Lifecyle events for enterprise](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/employee-journey-management/enterprise-onboarding-transitions-landing-page.md) for more information on lifecycle events.
-   Integration tasks, such as for the SuccessFactors, Docusign, or Adobe Acrobat Sign services. See [HR Integrations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/hr-service-delivery/scoped-hr-third-party-integrations.md) for more information on third-party integrations.
-   Content tasks. For more information, see [Employee to-dos page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/employee-experience-foundation/employee-center-to-dos-page-configuration.md).

## Chat with a virtual agent

\[Omitted image "now-mobile-hr-virtual-agent.png"\] Alt text: HR Virtual Agent in the app

If enabled, employees can chat with a virtual agent. See [Enable Live Agent in the Now Mobile app](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/now-mobile-employee-experience/va-in-me.md) for configuration details.

## Activation information

HR Service Delivery for mobile is automatically activated when you activate Case and Knowledge Management. If it is not activated, you can manually activate HR Service Delivery for mobile.

[Activate HR Service Delivery for mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/hr-service-delivery-for-mobile/activate-mobile-employee-experience-for-hr-service-delivery.md)

-   **[Activate HR Service Delivery for mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/hr-service-delivery-for-mobile/activate-mobile-employee-experience-for-hr-service-delivery.md)**  
Activate the HR Service Delivery for mobile plugin \(sn\_hr\_mobile\) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.
-   **[Administer Now Mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/hr-service-delivery-for-mobile/administer-mobile-employee-onboarding-for-hr-service-delivery.md)**  
Configure the Now Mobile experience for your employees to enable them to access features from Lifecycle Events, Journey designer, and Agent Chat in their mobile devices.
-   **[Hiring manager experience for new hire onboarding](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/hr-service-delivery-for-mobile/hiring-manager-experience-for-new-hire-onboarding-in-now-mobile-app.md)**  
If you're using the Now Mobile app with the Lifecycle Events for Enterprise \[com.sn\_hr\_lifecycle\_ent\] plugin, hiring managers can track the onboarding progress of their new hires in a single and consolidated section.

**Parent Topic:**[HR Service Delivery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/hr-service-delivery/hr-service-delivery.md)

**Related topics**  


[Now Mobile app](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/now-mobile-employee-experience/mobile-employee-experience.md)

[Now Mobile experience for Employee Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/employee-experience-foundation/emp-center-mobile-exp.md)