Set up accrual codes

task brazil Updated Sep 10, 2026 1 min read accrual-type-ukg.md

Complete the one time set up of loading accrual codes from the Ultimate Kronos Group application into a ServiceNow application. Accrual codes help in pulling accrual leave balances of employees from the Ultimate Kronos Group application into a ServiceNow application.

Before you begin

Role required: sn_hr_ukg.admin

About this task

When an employee posts a question in virtual chat in Employee Center, the NLU model selects an utterance from the question, checks for its mention in vocabulary sources, identifies its accrual code and ID. A flow uses the ID to pull the requested information from the Ultimate Kronos Group application and display in virtual chat in Employee Center.

For example, an employee wants to view the accrual balance for annual leave. The NLU model selects annual leave as the utterance. It identifies Annual Leave as the accrual code whose ID in Ultimate Kronos Group is 1531. The flow uses the ID 1531 to pull the requested information from the Ultimate Kronos Group application.

Procedure

If you have made any modifications to accrual periods in Ultimate Kronos Group:
1. Navigate to HR UKG Integrations > Accrual codes and click Refresh Accrual codes.
2. Navigate to NLU Workbench > Vocabulary sources, and synchronization @AccrualCode.
3. Navigate toNLU Workbench > Models, select the UKG Topics Model, and click Train.

37 lines · 2.4 KB Wrap lines

---
title: Set up accrual codes
description: Complete the one time set up of loading accrual codes from the Ultimate Kronos Group application into a ServiceNow application. Accrual codes help in pulling accrual leave balances of employees from the Ultimate Kronos Group application into a ServiceNow application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/employee-service-management/hr-service-delivery/accrual-type-ukg.html
release: brazil
product: HR Service Delivery
classification: hr-service-delivery
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configuring HR Service Delivery with Ultimate Kronos Group, HR Service Delivery with Ultimate Kronos Group, Integration of HR Service Delivery with third-party systems, HR Service Delivery, Employee Service Management]
---

# Set up accrual codes

## Before you begin

Role required: sn\_hr\_ukg.admin

## About this task

When an employee posts a question in virtual chat in Employee Center, the [NLU model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/hr-service-delivery/nlu-ukg-model.md) selects an utterance from the question, checks for its mention in vocabulary sources, identifies its accrual code and ID. A flow uses the ID to pull the requested information from the Ultimate Kronos Group application and display in virtual chat in Employee Center.

For example, an employee wants to view the accrual balance for annual leave. The NLU model selects annual leave as the utterance. It identifies **Annual Leave** as the accrual code whose ID in Ultimate Kronos Group is **1531**. The flow uses the ID **1531** to pull the requested information from the Ultimate Kronos Group application.

## Procedure

1. If you have made any modifications to accrual periods in Ultimate Kronos Group:

1. Navigate to **HR UKG Integrations** &gt; **Accrual codes** and click **Refresh Accrual codes.**
2. Navigate to **NLU Workbench** &gt; **Vocabulary sources**, and synchronization **@AccrualCode**.
3. Navigate to**NLU Workbench** &gt; **Models**, select the **UKG Topics Model**, and click **Train**.