Setting up the Anonymous Report Center

concept brazil Updated Sep 10, 2026 1 min read arc-setup.md

Activate and set up the Anonymous Report Center (ARC) to provide your employees a way to report misconduct complaints anonymously to the agent.

Install and activate the Anonymous Report Center (com.sn_anonymous_report_center) plugin: Activate the Anonymous Report Center.
Navigate to Anonymous Report Center > Properties to configure the following system properties:

Field	Description
Secret key length	Length of the auto-generated secret key used to retrieve anonymously submitted reports. After a report is submitted, the system generates a secret key that allows the reporter to track case progress, view updates, and respond to follow-up questions. Without this key, the reporter cannot access their submission. The minimum key length is 14.
Enable Google reCaptcha V2 on Anonymous case creation	please configure on Google and set these properties: google.captcha.secret, google.captcha.site_key (sn_anon_rc.arc.captcha.google.enabled): You can enable Google reCAPTCHA V2 for anonymous case creation. Google reCAPTCHA V2 verifies if an interaction is legitimate and the complaint was created by a person. For more information, see Google reCAPTCHA.Note: If you decide to use Google reCAPTCHA V2, you must define the following Google reCAPTCHA V2 properties: google.captcha.secret google.captcha.site_key You must also set up an enterprise Google captcha account. For more information, see Configure Google reCAPTCHA for the password reset process.
Allow anonymous user access to the anonymously created cases using secret key	Controls whether the system generates a secret key upon report submission, enabling reporters to return to their case to track progress, view updates, and respond to follow-up questions. If disabled, reporters will not be able to access their submitted case after initial submission.

Field

Description

Secret key length

Length of the auto-generated secret key used to retrieve anonymously submitted reports. After a report is submitted, the system generates a secret key that allows the reporter to track case progress, view updates, and respond to follow-up questions. Without this key, the reporter cannot access their submission. The minimum key length is 14.

Enable Google reCaptcha V2 on Anonymous case creation

please configure on Google and set these properties: google.captcha.secret, google.captcha.site_key (sn_anon_rc.arc.captcha.google.enabled): You can enable Google reCAPTCHA V2 for anonymous case creation. Google reCAPTCHA V2 verifies if an interaction is legitimate and the complaint was created by a person. For more information, see Google reCAPTCHA.Note: If you decide to use Google reCAPTCHA V2, you must define the following Google reCAPTCHA V2 properties:

google.captcha.secret
google.captcha.site_key You must also set up an enterprise Google captcha account. For more information, see Configure Google reCAPTCHA for the password reset process.

Allow anonymous user access to the anonymously created cases using secret key

Controls whether the system generates a secret key upon report submission, enabling reporters to return to their case to track progress, view updates, and respond to follow-up questions. If disabled, reporters will not be able to access their submitted case after initial submission.

3. Give employees access to the Anonymous Report Center by adding the catalog items to the Employee Center: [Add ARC catalog items to the Employee Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/hr-service-delivery/add-arc-menu.md)

61 lines · 3.3 KB Wrap lines

---
title: Setting up the Anonymous Report Center
description: Activate and set up the Anonymous Report Center \(ARC\) to provide your employees a way to report misconduct complaints anonymously to the agent.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/employee-service-management/hr-service-delivery/arc-setup.html
release: brazil
product: HR Service Delivery
classification: hr-service-delivery
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Anonymous Report Center \(ARC\), Employee Relations, Case and Knowledge Management, HR Service Delivery, Employee Service Management]
---

# Setting up the Anonymous Report Center

Activate and set up the Anonymous Report Center \(ARC\) to provide your employees a way to report misconduct complaints anonymously to the agent.

1.  Install and activate the Anonymous Report Center \(com.sn\_anonymous\_report\_center\) plugin: [Activate the Anonymous Report Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/hr-service-delivery/arc-activate.md).
2.  Navigate to **Anonymous Report Center** &gt; **Properties** to configure the following system properties:

<table id="table_uq1_xbr_z3c"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Secret key length

</td><td>

Length of the auto-generated secret key used to retrieve anonymously submitted reports. After a report is submitted, the system generates a secret key that allows the reporter to track case progress, view updates, and respond to follow-up questions. Without this key, the reporter cannot access their submission. The minimum key length is 14.

</td></tr><tr><td>

Enable Google reCaptcha V2 on Anonymous case creation

</td><td>

please configure on Google and set these properties: google.captcha.secret, google.captcha.site\_key \(sn\_anon\_rc.arc.captcha.google.enabled\): You can enable Google reCAPTCHA V2 for anonymous case creation. Google reCAPTCHA V2 verifies if an interaction is legitimate and the complaint was created by a person. For more information, see [Google reCAPTCHA](https://www.google.com/recaptcha/about/).**Note:** If you decide to use Google reCAPTCHA V2, you must define the following Google reCAPTCHA V2 properties:

-   google.captcha.secret
-   google.captcha.site\_key
You must also set up an enterprise Google captcha account. For more information, see [Configure Google reCAPTCHA for the password reset process](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/t_ConfigureGoogleRecaptcha.md).

</td></tr><tr><td>

Allow anonymous user access to the anonymously created cases using secret key

</td><td>

Controls whether the system generates a secret key upon report submission, enabling reporters to return to their case to track progress, view updates, and respond to follow-up questions. If disabled, reporters will not be able to access their submitted case after initial submission.

</td></tr></tbody>
</table>3.  Give employees access to the Anonymous Report Center by adding the catalog items to the Employee Center: [Add ARC catalog items to the Employee Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/hr-service-delivery/add-arc-menu.md)