Client roles

concept brazil Updated Sep 10, 2026 1 min read c_ClientRoles.md

You can control what HR functionality that an employee can access using Client Roles. You can license all employees or provide HR services to users in a specific location or group.

Client roles define access within the application. For more information, see Manage HR roles.

ServiceNow provides these roles and modifying them is not recommended. These roles can be added to other roles or groups. There are two groups:

HR fulfillment support: sn_hr_core.hrsm
HR Service Portal: sn_hr_sp.hrsp

Both roles contains conditions depending on the type of user:

Alumni (only used when you have the Alumni Center installed). For more information, see Setting up your Alumni Center.
Contingent
Contractor
Employee
Employment Type
Location
New Hire
New Hires Only
Office Based Employees
Remote Employees

[Omitted image "client-roles.png"] Alt text: List of client roles.

Note: When creating an HR case and an employee does not display, ensure that the employee has any of the sn_hr_core.hrsm roles assigned. Also, when an employee cannot access the HR Service Portal, ensure any of the sn_hr_sp.hrsp roles are assigned.

Client roles are defined and administered like regular roles. ServiceNow tracks them for licensing purposes.

Assignment of client role rules is defined in the Client Role Assignment Rules module.

Client role assignment rules
Use Client Role Assignment Rules to automatically assign or reassign a role to an employee.

Parent Topic:Manage HR roles

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---
title: Client roles
description: You can control what HR functionality that an employee can access using Client Roles. You can license all employees or provide HR services to users in a specific location or group.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/employee-service-management/hr-service-delivery/c\_ClientRoles.html
release: brazil
product: HR Service Delivery
classification: hr-service-delivery
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Manage HR roles, HR Administration, Configure, Case and Knowledge Management, HR Service Delivery, Employee Service Management]
---

# Client roles

You can control what HR functionality that an employee can access using Client Roles. You can license all employees or provide HR services to users in a specific location or group.

Client roles define access within the application. For more information, see [Manage HR roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/hr-service-delivery/c_ManageRoles.md).

ServiceNow provides these roles and modifying them is not recommended. These roles can be added to other roles or groups. There are two groups:

- HR fulfillment support: sn\_hr\_core.hrsm
- HR Service Portal: sn\_hr\_sp.hrsp

Both roles contains conditions depending on the type of user:

- Alumni \(only used when you have the Alumni Center installed\). For more information, see [Setting up your Alumni Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/alumni-center/asc-configure.md).
- Contingent
- Contractor
- Employee
- Employment Type
- Location
- New Hire
- New Hires Only
- Office Based Employees
- Remote Employees

\[Omitted image "client-roles.png"\] Alt text: List of client roles.

**Note:** When creating an HR case and an employee does not display, ensure that the employee has any of the sn\_hr\_core.hrsm roles assigned. Also, when an employee cannot access the HR Service Portal, ensure any of the sn\_hr\_sp.hrsp roles are assigned.

Client roles are defined and administered like regular roles. ServiceNow tracks them for licensing purposes.

Assignment of client role rules is defined in the **Client Role Assignment Rules** module.

- **[Client role assignment rules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/hr-service-delivery/t_ClientRoleAssignRules.md)**
Use Client Role Assignment Rules to automatically assign or reassign a role to an employee.

**Parent Topic:**[Manage HR roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/hr-service-delivery/c_ManageRoles.md)