Viewing ETTR predictions

concept brazil Updated Sep 10, 2026 1 min read create-regression-solution-hr.md

View the examples of ETTR views across the journey of a case which indicates the estimated time to resolve based on the historical data.

Once you configure ETTR, you can see the HR Case Resolution Time option. See the Estimated time to resolve value from:

Employee portal view

[Omitted image "ettr-employee-view.png"] Alt text: Displays the estimated time to resolve the case for employee
Now Mobile view

[Omitted image "ettr-mobile-employee.png"] Alt text: Displays the estimated time to resolve the case for employee on mobile app
Platform view for agent

[Omitted image "ettr-agent-platform-view.png"] Alt text: Displays the estimated time to resolve the case for an agent on platform
Agent workspace

[Omitted image "ettr-agent-view.png"] Alt text: Displays the estimated time to resolve the case on agent workspace

Based on the configuration, the views may be different for your implementation.

Parent Topic:HR PIWB template: Recommend estimated time to resolve

Related topics

Estimated time to resolve HR cases

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---
title: Viewing ETTR predictions
description: View the examples of ETTR views across the journey of a case which indicates the estimated time to resolve based on the historical data.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/employee-service-management/hr-service-delivery/create-regression-solution-hr.html
release: brazil
product: HR Service Delivery
classification: hr-service-delivery
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [HR PIWB template: Recommend estimated time to resolve, HR Predictive Intelligence Workbench implementation, HR Predictive Intelligence Workbench, Integration of HR Service Delivery with ServiceNow applications, HR Service Delivery, Employee Service Management]
---

# Viewing ETTR predictions

View the examples of ETTR views across the journey of a case which indicates the estimated time to resolve based on the historical data.

Once you configure ETTR, you can see the **HR Case Resolution Time** option. See the **Estimated time to resolve** value from:

-   Employee portal view

    \[Omitted image "ettr-employee-view.png"\] Alt text: Displays the estimated time to resolve the case for employee

-   Now Mobile view

    \[Omitted image "ettr-mobile-employee.png"\] Alt text: Displays the estimated time to resolve the case for employee on mobile app

-   Platform view for agent

    \[Omitted image "ettr-agent-platform-view.png"\] Alt text: Displays the estimated time to resolve the case for an agent on platform

-   Agent workspace

    \[Omitted image "ettr-agent-view.png"\] Alt text: Displays the estimated time to resolve the case on agent workspace


Based on the configuration, the views may be different for your implementation.

**Parent Topic:**[HR PIWB template: Recommend estimated time to resolve](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/hr-service-delivery/hr-piwb-ettr.md)

**Related topics**  


[Estimated time to resolve HR cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/hr-service-delivery/train-model-ettr.md)