Using Guided Tours in Document Templates

task brazil Updated Sep 10, 2026 1 min read guided-tours-doc-temp.md
Raw file servicenow.com

Use Guided Tours in Document Templates to get instructions on how to create a document template.

Before you begin

Role required: sn_doc.admin or sn_doc.writer

About this task

Guided Tours help train and onboard users within the workspace. Each tour is designed to provide an overview, guide you through a task, or complete a process. If needed, administrators can create more tours. For more information, see Guided Tours.

When you visit a page that has a guided tour for the first time, a welcome screen appears. You can choose to either begin the tour or skip the tour. The tour can be revisited from the Help Center menu.

Procedure

  1. Navigate to All > Document Templates > All Document Templates.

  2. Select New.

  3. Select one of the following templates:

    • HTML Document Template
    • PDF Document Template
  4. Select the Show help icon ([Omitted image "help_question_mark_icon.png"] Alt text: Show help icon).​

  5. Select the Pin Help Center menu icon [Omitted image "pol-nav-pin.png"] Alt text: Pin Help Center menu to pin the Help Center side panel on the page.

  6. Select Take a Tour​.

  7. Take the necessary action and select Next to progress through the tour.

    For ending the tour at any point, you can select End Tour in the side panel or select the Close button in the pop-up window and confirm to end the tour.

  8. Select Done after the tour is ended​.

Parent Topic:Using Document Templates

Related topics

Using Document Templates: HR Service Delivery

Using Document Templates: Custom use case

Working on a document task

Search documentation
Search document titles and file paths on the brazil branch