Configure the AI agent triggers for offboarding to use Employee Center

task brazil Updated Sep 10, 2026 1 min read config-offboarding-trigger-ec.md

Add the Employee Center portal to the AI agent trigger configuration used in the offboarding knowledge transfer plan generation agentic workflow. This configuration change enables managers and employees to interact with AI agents through ServiceNow Otto.

Before you begin

Role required: admin [virtual_agent_admin]

About this task

This task applies to the following triggers associated with the offboarding knowledge transfer plan generation agentic workflow:

Offboarding knowledge transfer trigger
Knowledge transfer record created

Procedure

Navigate to the All menu, and enter sn_aia_trigger_configuration.list in the navigation filter.

The AIA Trigger Configuration [sn_aia_trigger_configuration] table appears.
Select Offboarding knowledge transfer trigger from the list of AI agent triggers.
Add the Active and Portal fields to the form if they aren’t available.
1. Select and hold (or right-click) the form header and select Configure > Form layout.
2. Select Active and Portal from the Available list, and then select the Add icon to move the fields to the Selected list.
3. Select Save.
Select the Active check box.
Set the Portal field to Employee Center.
Select Update.
Repeat this task to configure the following trigger: Knowledge transfer record created.

Parent Topic:Offboarding knowledge transfer plan generation agentic workflow

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---
title: Configure the AI agent triggers for offboarding to use Employee Center
description: Add the Employee Center portal to the AI agent trigger configuration used in the offboarding knowledge transfer plan generation agentic workflow. This configuration change enables managers and employees to interact with AI agents through ServiceNow Otto.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/employee-service-management/journey-designer/config-offboarding-trigger-ec.html
release: brazil
product: Journey Designer
classification: journey-designer
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Offboarding knowledge transfer plan generation agentic workflow, AI in Journey designer, Use, Journey designer, Employee Journey Management, HR Service Delivery, Employee Service Management]
---

# Configure the AI agent triggers for offboarding to use Employee Center

## Before you begin

Role required: admin \[virtual\_agent\_admin\]

## About this task

This task applies to the following triggers associated with the offboarding knowledge transfer plan generation agentic workflow:

- Offboarding knowledge transfer trigger
- Knowledge transfer record created

## Procedure

1. Navigate to the **All** menu, and enter `sn_aia_trigger_configuration.list` in the navigation filter.

The AIA Trigger Configuration \[sn\_aia\_trigger\_configuration\] table appears.

2. Select **Offboarding knowledge transfer trigger** from the list of AI agent triggers.

3. Add the **Active** and **Portal** fields to the form if they aren’t available.

1. Select and hold \(or right-click\) the form header and select **Configure** &gt; **Form layout**.

2. Select **Active** and **Portal** from the Available list, and then select the **Add** icon to move the fields to the Selected list.

3. Select **Save**.

4. Select the **Active** check box.

5. Set the **Portal** field to **Employee Center**.

6. Select **Update**.

7. Repeat this task to configure the following trigger: Knowledge transfer record created.

**Parent Topic:**[Offboarding knowledge transfer plan generation agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/journey-designer/offboarding-knowledge-x-agentic-wf.md)