Create and manage plan configurations in Journey designer

task brazil Updated Sep 10, 2026 1 min read jny-create-manage-plan-configuration.md

Create and manage plan configurations that are based on a plan type. Plan configurations are customized for specific employee audiences.

Before you begin

A plan type must exist: Create and manage plan types
Journey designer v1
Role required: admin [sn_jny.admin]

Procedure

Navigate to All > Journey Designer > Manage Plan Configurations.
Select New, or open an existing plan configuration.
On the form, fill in the fields.

Field	Description
Title	Descriptive title so that managers can identify different plan configurations. For example, Sales Employee Plan Configuration.
Audience	A group of users. Select an audience so that you can control which specific groups of users can access the plans.Note: The plan configuration preview feature depends on whether the plan configuration owner has access to the selected Audience type. These Audience types are accessible to all plan configuration owners. HR Profile HR Criteria Users Users Criteria Upload file
Active	Option that you can select to make the configuration available for use. Note: A plan cannot be active until it contains at least one stage.
Journey Accelerator plan type	Plan types. The top-level classification is used to identify different types.
Short description	Brief description of the plan.
Description	Detailed description of the plan.

4. Select **Submit**.

To add stages to the plan, do the following:
Select the plan you just created.
Select New.
1. Choose an available stage name.
2. Enter the stage order.
3. Select Submit.
The Active option can now be enabled.
Select Update.

Parent Topic:Configure Journey designer features

117 lines · 3.0 KB Wrap lines

---
title: Create and manage plan configurations in Journey designer
description: Create and manage plan configurations that are based on a plan type. Plan configurations are customized for specific employee audiences.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/employee-service-management/journey-designer/jny-create-manage-plan-configuration.html
release: brazil
product: Journey Designer
classification: journey-designer
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure Journey designer features, Configure, Journey designer, Employee Journey Management, HR Service Delivery, Employee Service Management]
---

# Create and manage plan configurations in Journey designer

Create and manage plan configurations that are based on a plan type. Plan configurations are customized for specific employee audiences.

## Before you begin

-   A plan type must exist: [Create and manage plan types](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/journey-designer/jny-create-manage-plans.md)
-   Journey designer v1
-   Role required: admin \[sn\_jny.admin\]

## Procedure

1.  Navigate to **All** &gt; **Journey Designer** &gt; **Manage Plan Configurations**.

2.  Select **New**, or open an existing plan configuration.

3.  On the form, fill in the fields.

<table id="table_uc1_z3s_stb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Title

</td><td>

Descriptive title so that managers can identify different plan configurations. For example, Sales Employee Plan Configuration.

</td></tr><tr><td>

Audience

</td><td>

A group of users. Select an audience so that you can control which specific groups of users can access the plans.**Note:** The plan configuration preview feature depends on whether the plan configuration owner has access to the selected **Audience type**. These **Audience types** are accessible to all plan configuration owners.

-   HR Profile
-   HR Criteria
-   Users
-   Users Criteria
-   Upload file


</td></tr><tr><td>

Active

</td><td>

Option that you can select to make the configuration available for use. **Note:** A plan cannot be active until it contains at least one stage.

</td></tr><tr><td>

Journey Accelerator plan type

</td><td>

Plan types. The top-level classification is used to identify different types.

</td></tr><tr><td>

Short description

</td><td>

Brief description of the plan.

</td></tr><tr><td>

Description

</td><td>

Detailed description of the plan.

</td></tr></tbody>
</table>4.  Select **Submit**.

5.  To add stages to the plan, do the following:
6.  Select the plan you just created.

7.  Select **New**.

    1.  Choose an available stage name.

    2.  Enter the stage order.

    3.  Select **Submit**.

    The **Active** option can now be enabled.

8.  Select **Update**.


**Parent Topic:**[Configure Journey designer features](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/journey-designer/jny-dsgnr-configuration.md)