Customize an existing legal hold notice template

task brazil Updated Sep 10, 2026 1 min read custom-existing-lg-hold-notice-temp.md
Raw file servicenow.com

Customize the legal hold notice template available in the base system to align with your organizational requirements.

Before you begin

Role required: sn_lg_ops.legal_config

Procedure

  1. Navigate to All > Document Templates > All Document Templates.

  2. Search for and select Legal hold notice.

  3. If a message appears about the application scope, select here to be able to edit the record.

    A legal hold notice opens in an editable format.

    [Omitted image "Customize-legal-hold-notice-template.png"] Alt text: legal hold notice template

  4. Customize the template by substituting your company's name for the placeholder text and adding any additional text you want to include.

    Warning: Do not modify the JavaScript variables marked with ${ } in the legal hold template. Editing these variables might corrupt the template and prevent the legal hold notice from being generated.

  5. Select Publish.

Result

A customized legal hold template is created.

Parent Topic:Configure Legal Hold Notification

Search documentation
Search document titles and file paths on the brazil branch