Exploring Legal Investigations

concept brazil Updated Sep 10, 2026 1 min read exploring-legal-investigations.md

Legal Investigations enables the Legal department to accept complaints and conduct detailed legal investigations by conducting interviews, gathering evidence, and preparing final reports and recommended actions.

Features

Multi-channel intake process including Legal Service Portal, Employee Center portal, and Anonymous Report Center (ARC) portal.
Option for submitting anonymous or named complaints.
Intake form to gather detailed information about the incident, complaint type, involved parties, and incident date.

For interdepartmental transfer of complaints between Legal and HR departments, see Better together solution: Legal Investigations and HR Service Delivery Employee Relations.

Legal Investigations - workflow

The Legal Investigations workflow for submitting and handling complaints might progress as follows.

Employee submits a complaint with details like complaint type, involved party, description, and date of the incident.
Legal request fulfiller assesses the complaint and, if required, promotes it to a legal matter for detailed investigation.
Matter fulfiller conducts the legal investigations that might include:
- Adding more involved parties as a witness, the subject or allegation, etc.
- Associating more allegations against any of the involved parties.
- Conducting interviews with the involved parties.
- Gathering evidences, documenting and storing them in the legal matter then in the legal matter.
Matter fulfiller prepares final report and recommended actions.
Matter fulfiller closes the legal matter and legal request as required.

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---
title: Exploring Legal Investigations
description: Legal Investigations enables the Legal department to accept complaints and conduct detailed legal investigations by conducting interviews, gathering evidence, and preparing final reports and recommended actions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/employee-service-management/legal-investigations/exploring-legal-investigations.html
release: brazil
product: Legal Investigations
classification: legal-investigations
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Legal Investigations, Legal Service Delivery Practice Applications, Legal Service Delivery, Legal and Contract Operations, Employee Service Management]
---

# Exploring Legal Investigations

## Features

- Multi-channel intake process including Legal Service Portal, Employee Center portal, and Anonymous Report Center \(ARC\) portal.
- Option for submitting anonymous or named complaints.
- Intake form to gather detailed information about the incident, complaint type, involved parties, and incident date.

For interdepartmental transfer of complaints between Legal and HR departments, see [Better together solution: Legal Investigations and HR Service Delivery Employee Relations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/legal-investigations/lsd-investigations-hr-emp-relations.md).

## Legal Investigations - workflow

The Legal Investigations workflow for submitting and handling complaints might progress as follows.

- Employee submits a complaint with details like complaint type, involved party, description, and date of the incident.
- Legal request fulfiller assesses the complaint and, if required, promotes it to a legal matter for detailed investigation.
- Matter fulfiller conducts the legal investigations that might include:
- Adding more involved parties as a witness, the subject or allegation, etc.
- Associating more allegations against any of the involved parties.
- Conducting interviews with the involved parties.
- Gathering evidences, documenting and storing them in the legal matter then in the legal matter.
- Matter fulfiller prepares final report and recommended actions.
- Matter fulfiller closes the legal matter and legal request as required.