Disable attorney client privilege for legal matter

task brazil Updated Sep 10, 2026 1 min read lmm-acp-disable.md
Raw file servicenow.com

Disable privileged and confidential status of a legal matter.

Before you begin

Role required: sn_lg_ops.legal_fulfiller

About this task

As a fulfiller or matter owner, you can disable attorney client privilege on a legal matter to remove privileged and confidential status. The remove action is available only when the matter is in the Assigned or Work in progress state. You can not change the Privileged and Confidential status of matters in Closed Complete, Closed Incomplete, or Cancelled states.

Procedure

  1. Navigate to All > Legal Request > Legal Counsel Center.

  2. Click the list icon ([Omitted image "lsd-lcc-list-icon.png"] Alt text: List icon).

  3. In the Lists tab, open a legal matter by selecting an option under Matters.

Option

Steps

As an assignee

  1. Select the Assigned to Me option.
  2. Select a legal matter to work on.
  3. If the legal matter is newly assigned to you, select Start to start working on it.

The state of the legal matter updates to Work in Progress.

As a collaborator

  1. Select the Collaborations option.
  2. Select a legal matter to work on.
4. Disable Privileged and Confidential status.
1.  Click the More actions icon \(\[Omitted image "more-actions-move-schedule.png"\] Alt text: More actions icon\).

2.  Select **Remove Privileged and Confidential**.

    \[Omitted image "lmm-disable-acp.png"\] Alt text: Disable privileged and confidential

3.  In the confirmation modal enter work notes and select **Disable**.

Result

  • The Privileged and Confidential status is removed.
  • The assignment group permission is retained as it was before removing the privileged and confidential status.
  • Privileged and Confidential field in the secondary header is changed to Disabled.
  • In the Privileged Document Access tab, the document permissions is reset to Public.
  • Stakeholders are notified of the change.

Parent Topic:Work on a legal matter

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