Activate a system property to close a long-running legal request

task brazil Updated Sep 10, 2026 1 min read activate-sys-prop-close-long-run-leg-req.md

As an admin, activate the sn_lg_ops.allow_request_closure_with_open_matters system property to close legal requests even when they’re linked to long-running requests.

Before you begin

Role required: sn_lg_ops.legal_admin

About this task

sn_lg_ops.allow_request_closure_with_open_matters is a configurable system property that is used to configure a legal request to close even though it is linked to long-running requests. The property has no dependency on any other feature. By default, the property is set to False and legal requests can’t be closed when they are open. To close legal requests even if the primary legal request is open, activate the property by changing it to True.

Procedure

In the filter navigator, enter sys_properties.list.
In the Name column, search for the sn_lg_ops.allow_request_closure_with_open_matters property.
Select the property.
If you aren’t able to edit the property in the current application scope, select the word here in the message at the top of the page.
Update the Value field to true.
Select Update.

Result

The sn_lg_ops.allow_request_closure_with_open_matters system property is activated and the related legal requests can be closed even if the primary legal request is open.

Parent Topic:Configuring Legal Request Management

48 lines · 2.3 KB Wrap lines

---
title: Activate a system property to close a long-running legal request
description: As an admin, activate the sn\_lg\_ops.allow\_request\_closure\_with\_open\_matters system property to close legal requests even when they’re linked to long-running requests.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/employee-service-management/legal-request-management/activate-sys-prop-close-long-run-leg-req.html
release: brazil
product: Legal Request Management
classification: legal-request-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Legal Request Management, Legal Service Delivery, Legal and Contract Operations, Employee Service Management]
---

# Activate a system property to close a long-running legal request

As an admin, activate the `sn_lg_ops.allow_request_closure_with_open_matters` system property to close legal requests even when they’re linked to long-running requests.

## Before you begin

Role required: sn\_lg\_ops.legal\_admin

## About this task

`sn_lg_ops.allow_request_closure_with_open_matters` is a configurable system property that is used to configure a legal request to close even though it is linked to long-running requests. The property has no dependency on any other feature. By default, the property is set to **False** and legal requests can’t be closed when they are open. To close legal requests even if the primary legal request is open, activate the property by changing it to **True**.

## Procedure

1. In the filter navigator, enter `sys_properties.list`.

2. In the **Name** column, search for the `sn_lg_ops.allow_request_closure_with_open_matters` property.

3. Select the property.

4. If you aren’t able to edit the property in the current application scope, select the word **here** in the message at the top of the page.

5. Update the **Value** field to `true`.

6. Select **Update**.

## Result

The `sn_lg_ops.allow_request_closure_with_open_matters` system property is activated and the related legal requests can be closed even if the primary legal request is open.

**Parent Topic:**[Configuring Legal Request Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/legal-request-management/legal-ops-administration.md)