Resolve the failure to send contract documents for signature \(starting Contract Management Pro 1.2.1\)

task brazil Updated Sep 10, 2026 1 min read snlc-sync-doc-user.md

Update signatory details in an external contract document when there is a failure in sending the document for signature due to a mismatch between the signatory information in the contract request and the contract document.

Before you begin

Role required:

sn_lg_ops.legal_user and sn_cm_core.contract_user
sn_cm_core.contract_fulfiller

Procedure

Navigate to All > Legal Request > Legal Counsel Center.
Select the List icon ([Omitted image "lsd-lcc-list-icon.png"] Alt text: List icon).
Navigate to Legal Requests.
Open a legal request.
Navigate to the Contract Requests tab and open the request.
Navigate to the Activity stream to learn the validation error.
Select the Signatories tab.
Select the signatory and update the information.
Select Save to save the signatory details.
Select the Contracts documents tab.
Select Sync document.

A new contract document revision is created with the updated signatory information.
Select Save to save the contract request.
Select Send for signature.

A message appears displaying details of the contract document that is sent for signature.
Select Send for signature on the confirmation message.

Parent Topic:Updating and synchronizing signatories

63 lines · 2.5 KB Wrap lines

---
title: Resolve the failure to send contract documents for signature \(starting Contract Management Pro 1.2.1\)
description: Update signatory details in an external contract document when there is a failure in sending the document for signature due to a mismatch between the signatory information in the contract request and the contract document.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/employee-service-management/legal-service-delivery/snlc-sync-doc-user.html
release: brazil
product: Legal Service Delivery
classification: legal-service-delivery
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Updating and synchronizing signatories, Work on NDA legal requests, Non-disclosure agreement requests, Use, Contract Management Pro for Legal Service Delivery, Integration with ServiceNow applications, Legal Service Delivery, Legal and Contract Operations, Employee Service Management]
---

# Resolve the failure to send contract documents for signature \(starting Contract Management Pro 1.2.1\)

## Before you begin

Role required:

- sn\_lg\_ops.legal\_user and sn\_cm\_core.contract\_user
- sn\_cm\_core.contract\_fulfiller

## Procedure

1. Navigate to **All** &gt; **Legal Request** &gt; **Legal Counsel Center**.

2. Select the List icon \(\[Omitted image "lsd-lcc-list-icon.png"\] Alt text: List icon\).

3. Navigate to **Legal Requests**.

4. Open a legal request.

5. Navigate to the **Contract Requests** tab and open the request.

6. Navigate to the **Activity** stream to learn the validation error.

7. Select the **Signatories** tab.

8. Select the signatory and update the information.

9. Select **Save** to save the signatory details.

10. Select the **Contracts documents** tab.

11. Select **Sync document**.

A new contract document revision is created with the updated signatory information.

12. Select **Save** to save the contract request.

13. Select **Send for signature.**

A message appears displaying details of the contract document that is sent for signature.

14. Select **Send for signature** on the confirmation message.

**Parent Topic:**[Updating and synchronizing signatories](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/legal-service-delivery/snlc-update-sync-signatories.md)