Configure sensitivity detection

task brazil Updated Sep 10, 2026 1 min read config-na-sd-filters.md

Configure sensitivity detection in the ServiceNow Otto for HR Service Delivery (HRSD) application.

Before you begin

Role required:sn_hr_core.admin

About this task

This capability helps you configure sensitivity detection for harassment complaints, discrimination allegations, workplace violence, safety, employee behavior, and employee personal issues. You can also block Now LLM Service from engaging with these sensitive cases and redirect employees to work with live agents.

Note:

Configurations are available on the ServiceNow Otto Admin Panel settings as part of AI Guardian. The sn_hr_gen_ai.admin role can only Edit, Activate and Deactivate skills on Guided setup view only.

Procedure

Navigate to the ServiceNow Otto Panel and select the Settings tab. [Omitted image "sd-na-admin-panel-settings.png"] Alt text: Access to ServiceNow Otto Admin Panel and Settings tab
Select ServiceNow Otto Guardian and select Filters.[Omitted image "sd-na-admin-panel-filters.png"] Alt text: Filters tab view that lists the existing filters

Filter configurations include the ability to Edit or Deactivate a filter. Only sn_hr_gen_ai.admin can Edit or Deactivate.[Omitted image "sd-na-admin-panel-editdeact.png"] Alt text: Shows the ability to Edit or Deactivate a filter from the list
Select General Details tab to configure the filter details.[Omitted image "sd-na-admin-panel-generaldetails.png"] Alt text: Shows the ability to add filter type and description details
Select Sample phrases tab to add phrases that apply to filters.[Omitted image "sd-na-admin-panel-newphrase.png"] Alt text: Shows the ability to add new and edit existing sample phrases

Note: The ability to edit and update existing filters is available. There is a maximum of 10 phrases that can be generated.
Select Applicability to choose what filters apply to active virtual agents.[Omitted image "sd-na-admin-panel-applicability.png"] Alt text: Shows the ability to add virtual agents to sensitive phrases

Parent Topic:Configure ServiceNow Otto for HR Service Delivery (HRSD)

Related topics

[bundle-platai.add-semantic-filtering-for-sensitive-information]

Sensitivity detection filters mapping

57 lines · 3.2 KB Wrap lines

---
title: Configure sensitivity detection
description: Configure sensitivity detection in the ServiceNow Otto for HR Service Delivery \(HRSD\) application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/employee-service-management/now-assist-for-hrsd/config-na-sd-filters.html
release: brazil
product: Now Assist for HRSD
classification: now-assist-for-hrsd
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, ServiceNow Otto for HR Service Delivery \(HRSD\), HR Service Delivery, Employee Service Management]
---

# Configure sensitivity detection

Configure sensitivity detection in the ServiceNow Otto for HR Service Delivery \(HRSD\) application.

## Before you begin

Role required:sn\_hr\_core.admin

## About this task

This capability helps you configure sensitivity detection for harassment complaints, discrimination allegations, workplace violence, safety, employee behavior, and employee personal issues. You can also block Now LLM Service from engaging with these sensitive cases and redirect employees to work with live agents.

**Note:**

Configurations are available on the ServiceNow Otto Admin Panel settings as part of AI Guardian. The **sn\_hr\_gen\_ai.admin** role can only **Edit**, **Activate** and **Deactivate** skills on **Guided** setup view only.

## Procedure

1.  Navigate to the **ServiceNow Otto Panel** and select the **Settings** tab. \[Omitted image "sd-na-admin-panel-settings.png"\] Alt text: Access to ServiceNow Otto Admin Panel and Settings tab

2.  Select **ServiceNow Otto Guardian** and select **Filters**.\[Omitted image "sd-na-admin-panel-filters.png"\] Alt text: Filters tab view that lists the existing filters

    Filter configurations include the ability to **Edit** or **Deactivate** a filter. Only **sn\_hr\_gen\_ai.admin** can **Edit** or **Deactivate**.\[Omitted image "sd-na-admin-panel-editdeact.png"\] Alt text: Shows the ability to Edit or Deactivate a filter from the list

3.  Select **General Details** tab to configure the filter details.\[Omitted image "sd-na-admin-panel-generaldetails.png"\] Alt text: Shows the ability to add filter type and description details

4.  Select **Sample phrases** tab to add phrases that apply to filters.\[Omitted image "sd-na-admin-panel-newphrase.png"\] Alt text: Shows the ability to add new and edit existing sample phrases

    **Note:** The ability to edit and update existing filters is available. There is a maximum of 10 phrases that can be generated.

5.  Select **Applicability** to choose what filters apply to active virtual agents.\[Omitted image "sd-na-admin-panel-applicability.png"\] Alt text: Shows the ability to add virtual agents to sensitive phrases


**Parent Topic:**[Configure ServiceNow Otto for HR Service Delivery \(HRSD\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/now-assist-for-hrsd/configure-now-assist-hr.md)

**Related topics**  


[bundle-platai.add-semantic-filtering-for-sensitive-information]

[Sensitivity detection filters mapping](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/now-assist-for-hrsd/reference-sd-info-values.md)