HR AI voice agents

---
title: HR AI voice agents
description: Employees use HR Voice AI agents to perform HR-related tasks such as creating new cases, checking case status, and requesting time off, through real-time voice interactions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/employee-service-management/now-assist-for-hrsd/now-assist-hrsd-voice-ai-agents.html
release: brazil
product: Now Assist for HRSD
classification: now-assist-for-hrsd
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use agentic workflows, ServiceNow Otto for HR Service Delivery \(HRSD\), HR Service Delivery, Employee Service Management]
---

# HR AI voice agents

Employees use HR Voice AI agents to perform HR-related tasks such as creating new cases, checking case status, and requesting time off, through real-time voice interactions.

## HR AI voice agents Overview

HR AI voice agents use generative AI to deliver natural, dynamic conversations that help employees complete HR-related tasks, resolve issues, and access HR information—anytime, anywhere. They are built on the ServiceNow AI Platform and delivered via the HR AI Voice agent plugin, allowing for customization to meet specific HR business needs.

You can manage HR AI Voice agents through AI Agent Studio. The studio provides tools for creating, deploying, and monitoring agents. Each agent is associated with a voice service that acts as a virtual HR help desk. You can configure agents with welcome messages, voice profiles, and fallback options such as live agent routing or ticket creation.

To enable employee access and use of Voice AI agents, an admin must install the HR AI Voice Agents \[sn\_hr\_voice\_aia\] plugin and [Configure HR AI voice agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/now-assist-for-hrsd/configure-voice-agents.md).

## HR AI voice agents

<table id="table_t5m_13c_4gc"><thead><tr><th>

AI Agent

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Employee Details Updater**Note:** Requires integration with Oracle HCM

</td><td>

Assists users in updating their personal information

</td></tr><tr><td>

Employee Holiday Calendar Retrieval agent**Note:** Requires integration with Oracle HCM

</td><td>

Displays the company holiday calendar

</td></tr><tr><td>

HR case assistant

</td><td>

Assists employees with following up on HR cases

</td></tr><tr><td>

HR case creator

</td><td>

Matches user inquiries to the appropriate HR service and creates an HR case with any additional detail provided and returns the case reference numbers

</td></tr><tr><td>

Navigation Assistant

</td><td>

Provides verbal, step-by-step guidance for HR self-service tasks based on ServiceNow® knowledge base articles. For more information, see [Navigation Assistant AI voice agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/now-assist-for-hrsd/navigation-assistant-ai-voice-agent.md)

</td></tr><tr><td>

Retrieve Worker Profile**Note:** Requires integration with Oracle HCM

</td><td>

Enables employees to look up worker information in Oracle HCM

</td></tr><tr><td>

Time off Requester**Note:** Requires integration with Oracle HCM

</td><td>

Helps employees look up their vacation, sick leave, or other time off information.

</td></tr><tr><td>

Travel Expense Expert Voice**Note:** Requires integration with Zoho

</td><td>

Assists employees with tasks related to travel expenses, including submitting expenses, retrieving expenses, and the expense policy.

</td></tr></tbody>
</table>**Related topics**  


[Configure HR AI voice agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/now-assist-for-hrsd/configure-voice-agents.md)

[Deploy AI voice agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/deploy-ai-agents-for-voice.md)