Scope KB readiness checks to HR knowledge
Limit the Knowledge Base and Content Readiness checks to HR knowledge articles so the results are faster to generate and more relevant.
Before you begin
Role required: admin
You will need the system ID for each knowledge base category that you want to include. To find the system ID, do these steps:
-
Navigate to All > HR Administration > Knowledge Management > All Articles.
-
Select the category.
[Omitted image "KB-category.png"] Alt text: Knowledge article list showing KB0040002 “Benefits Overview” with its Category column highlighted in green
-
From the additional actions menu, select Copy sys_id.
[Omitted image "knowledge-base-sys-id.png"] Alt text: Knowledge Category form menu with the “Copy sys_id” option outlined in green
About this task
By default, the Knowledge Base and Content Readiness checks run on every knowledge article in the instance. A warning icon next to the Knowledge Base & Content Readiness section shows that no category filter is applied.
Procedure
-
Navigate to All > System Definition > Script Includes.
-
Locate the
hrAIA_ReadinessSnapshotUtilsSNCscript. -
In the scripting box, locate
KB_CATEGORY_SYS_IDS, where you can specify the HR knowledge base category. -
Select Update.
What to do next
Continue to Check data readiness
Parent Topic:Check data readiness
---
title: Scope KB readiness checks to HR knowledge
description: Limit the Knowledge Base and Content Readiness checks to HR knowledge articles so the results are faster to generate and more relevant.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/employee-service-management/now-assist-for-hrsd/scope-kb-readiness-checks.html
release: brazil
product: Now Assist for HRSD
classification: now-assist-for-hrsd
topic_type: task
last_updated: "2026-10-27"
reading_time_minutes: 1
breadcrumb: [Check data readiness, Configure, ServiceNow Otto for HR Service Delivery \(HRSD\), HR Service Delivery, Employee Service Management]
---
# Scope KB readiness checks to HR knowledge
Limit the Knowledge Base and Content Readiness checks to HR knowledge articles so the results are faster to generate and more relevant.
## Before you begin
Role required: admin
You will need the system ID for each knowledge base category that you want to include. To find the system ID, do these steps:
1. Navigate to **All** > **HR Administration** > **Knowledge Management** > **All Articles**.
2. Select the category.
\[Omitted image "KB-category.png"\] Alt text: Knowledge article list showing KB0040002 “Benefits Overview” with its Category column highlighted in green
3. From the additional actions menu, select **Copy sys\_id**.
\[Omitted image "knowledge-base-sys-id.png"\] Alt text: Knowledge Category form menu with the “Copy sys\_id” option outlined in green
## About this task
By default, the Knowledge Base and Content Readiness checks run on every knowledge article in the instance. A warning icon next to the Knowledge Base & Content Readiness section shows that no category filter is applied.
## Procedure
1. Navigate to **All** > **System Definition** > **Script Includes**.
2. Locate the `hrAIA_ReadinessSnapshotUtilsSNC` script.
3. In the scripting box, locate `KB_CATEGORY_SYS_IDS`, where you can specify the HR knowledge base category.
4. Select **Update**.
## What to do next
Continue to [Check data readiness](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/now-assist-for-hrsd/check-data-readiness.md)
**Parent Topic:**[Check data readiness](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/now-assist-for-hrsd/check-data-readiness.md)
| title | Scope KB readiness checks to HR knowledge |
| description | Limit the Knowledge Base and Content Readiness checks to HR knowledge articles so the results are faster to generate and more relevant. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/employee-service-management/now-assist-for-hrsd/scope-kb-readiness-checks.html |
| release | brazil |
| product | Now Assist for HRSD |
| classification | now-assist-for-hrsd |
| topic_type | task |
| last_updated | 2026-10-27 |
| reading_time_minutes | 1 |
| breadcrumb | Check data readinessConfigureServiceNow Otto for HR Service Delivery \(HRSD\)HR Service DeliveryEmployee Service Management |