Create feedback template using survey designer

task brazil Updated Sep 10, 2026 1 min read create-template-feedback-ai.md

As an admin, you can create feedback templates using survey designer that managers can use to collect specific feedback.

Before you begin

Role required: admin

Ensure Scope/Application of the Survey Template is Talent feedback (sn_tf)
Ensure the Active field on the Survey Template (asmt_metric_type) is true
Ensure Publish State on the Survey Template is Published
Ensure ALL metrics (questions in the survey) have datatype: scale, numericscale, or string ONLY

Procedure

Navigate to All > Survey > View Surveys.
Open a survey definition in Survey Designer.
Select the Configuration tab.
On the Survey Designer Configuration form, fill in the fields.

For a description of the field values, see Survey Designer Configuration form.

Note:
- The default value of a survey's duration field is 14 days. For a feedback template, it should be modified to 0 days.
- A survey instance is created for every feedback request sent using a feedback template, and every instance has a Due Date field. This due date field is overwritten by the due date given by the manager in the agent flow during feedback request creation.
- The description of the survey is shown to the managers in the agent flow during the template selection step.
Select the Availability tab and complete the form.

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---
title: Create feedback template using survey designer
description: As an admin, you can create feedback templates using survey designer that managers can use to collect specific feedback.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/employee-service-management/talent-feedback/create-template-feedback-ai.html
release: brazil
product: Talent Feedback
classification: talent-feedback
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Using Employee feedback collection AI agent, Using Talent Feedback, Talent Feedback, Growth Experiences, HR Service Delivery, Employee Service Management]
---

# Create feedback template using survey designer

As an admin, you can create feedback templates using survey designer that managers can use to collect specific feedback.

## Before you begin

Role required: admin

- Ensure Scope/Application of the Survey Template is **Talent feedback \(sn\_tf\)**
- Ensure the Active field on the Survey Template \(**asmt\_metric\_type\) is true**
- Ensure Publish State on the Survey Template is **Published**
- Ensure ALL metrics \(questions in the survey\) have datatype: **scale, numericscale, or string ONLY**

## Procedure

1. Navigate to **All** &gt; **Survey** &gt; **View Surveys**.

2. Open a survey definition in Survey Designer.

3. Select the **Configuration** tab.

4. On the Survey Designer Configuration form, fill in the fields.

For a description of the field values, see [Survey Designer Configuration form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/survey-design-config-form.md).

**Note:**

- The default value of a survey's duration field is 14 days. For a feedback template, it should be modified to 0 days.
- A survey instance is created for every feedback request sent using a feedback template, and every instance has a Due Date field. This due date field is overwritten by the due date given by the manager in the agent flow during feedback request creation.
- The description of the survey is shown to the managers in the agent flow during the template selection step.
5. Select the **Availability** tab and complete the form.