Train the similarity solution for similar knowledge articles

task brazil Updated Sep 10, 2026 1 min read train-similarity-for-articles-ur.md

Train the Similar Knowledge articles for UR solution definition to identify and predict knowledge articles using the short description. When an agent opens a universal request, similar knowledge articles are displayed in the Related Search section of the Universal Request record.

Before you begin

Role required: admin

Ensure that you have installed Predictive Intelligence (com.glide.platform_ml) and Predictive Intelligence for (com.snc.universal_request.ml) plugins are activated.

Note: A minimum of ten thousand records are needed to train the classifications.

Procedure

Navigate to All > Predictive Intelligence > Similarity > Solution Definitions.
In the Similarity Definitions list, search for and select the Similar Knowledge articles for UR (ml_sn_sn_uni_req_global_similar_knowledge-articles-for-ur) solution.
On the form, verify the default field values and customize the solution as required.

For more information about the Similarity Definition form fields, see Create and train a similarity solution.

Parent Topic:Predictive Intelligence for Universal Request

40 lines · 2.4 KB Wrap lines

---
title: Train the similarity solution for similar knowledge articles
description: Train the Similar Knowledge articles for UR solution definition to identify and predict knowledge articles using the short description. When an agent opens a universal request, similar knowledge articles are displayed in the Related Search section of the Universal Request record.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/employee-service-management/universal-request-for-hr-service-delivery/train-similarity-for-articles-ur.html
release: brazil
product: Universal Request for HR Service Delivery
classification: universal-request-for-hr-service-delivery
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Predictive Intelligence for Universal Request, Configuring Universal Request, Setting up and configuring Universal Request, Universal Request, Employee Service Management]
---

# Train the similarity solution for similar knowledge articles

## Before you begin

Role required: admin

Ensure that you have installed Predictive Intelligence \(com.glide.platform\_ml\) and Predictive Intelligence for \(com.snc.universal\_request.ml\) plugins are activated.

**Note:** A minimum of ten thousand records are needed to train the classifications.

## Procedure

1. Navigate to **All** &gt; **Predictive Intelligence** &gt; **Similarity** &gt; **Solution Definitions**.

2. In the Similarity Definitions list, search for and select the Similar Knowledge articles for UR \(ml\_sn\_sn\_uni\_req\_global\_similar\_knowledge-articles-for-ur\) solution.

3. On the form, verify the default field values and customize the solution as required.

For more information about the Similarity Definition form fields, see [Create and train a similarity solution](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/create-similarity-solution.md).

**Parent Topic:**[Predictive Intelligence for Universal Request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/universal-request-for-hr-service-delivery/predictive-intelligence-ur.md)