Use the guided tour in Universal Request

task brazil Updated Sep 10, 2026 1 min read ur-guided-tour.md

Raw file servicenow.com

Use the guided tour to navigate a sequence of interactive steps that provides an overview of Universal Request cases.

Before you begin

Role required: sn_uni_req.universal_request_write, sn_uni_req.routing_agent, sn_uni_req.sensitiveinfo_agent

When you select a Universal Request case for the first time, the guided tour starts automatically.

Use this procedure the start the guided tour manually.

Procedure

Navigate to All > HR Case Management > Agent Workspace for HR Case Management.
Go to Lists > Universal Request.
Select a universal request in any given categories.
Select the Show help icon ([Omitted image "help_question_mark_icon.png"] Alt text: Show help icon).
Select Take a tour.
Select Begin tour in the Guided Tour pop-up window.
Read the call outs to understand the interface of a Universal Request case.
Select Next to progress through the tour.

To end the tour at any point, select the End Tour option in the Show help menu option or select the Close icon in the pop-up window and confirm to end the tour.
Select Done to complete the tour.

Parent Topic:Using Universal Request

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---
title: Use the guided tour in Universal Request
description: Use the guided tour to navigate a sequence of interactive steps that provides an overview of Universal Request cases.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/employee-service-management/universal-request-for-hr-service-delivery/ur-guided-tour.html
release: brazil
product: Universal Request for HR Service Delivery
classification: universal-request-for-hr-service-delivery
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use, Universal Request, Employee Service Management]
---

# Use the guided tour in Universal Request

Use the guided tour to navigate a sequence of interactive steps that provides an overview of Universal Request cases.

## Before you begin

Role required: sn\_uni\_req.universal\_request\_write, sn\_uni\_req.routing\_agent, sn\_uni\_req.sensitiveinfo\_agent

When you select a Universal Request case for the first time, the guided tour starts automatically.

Use this procedure the start the guided tour manually.

## Procedure

1. Navigate to **All** &gt; **HR Case Management** &gt; **Agent Workspace for HR Case Management**.

2. Go to **Lists** &gt; **Universal Request**.

3. Select a universal request in any given categories.

4. Select the **Show help** icon \(\[Omitted image "help\_question\_mark\_icon.png"\] Alt text: Show help icon\).

5. Select **Take a tour**.

6. Select **Begin tour** in the Guided Tour pop-up window.

7. Read the call outs to understand the interface of a Universal Request case.

8. Select **Next** to progress through the tour.

To end the tour at any point, select the **End Tour** option in the **Show help** menu option or select the **Close** icon in the pop-up window and confirm to end the tour.

9. Select **Done** to complete the tour.

**Parent Topic:**[Using Universal Request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/universal-request-for-hr-service-delivery/using-ur.md)