Transfer configuration form

reference brazil Updated Sep 10, 2026 1 min read ur-route-config-form.md

Use the Transfer configuration form to configure your transfer details in the Universal Request application.

Field	Definition
Table	The service or department table that you want to map for.
Transfer reason	The reason given when the task is transferred. The options to choose are:- With resolution The primary task is addressed and is transferred with the resolution. Without resolution The primary task is not completed and is transferred without resolution.
Active	Indicates if the configuration for the department is active or not.
Mandatory fields	The mandatory fields that must be filled before a ticket is transferred.
Transfer Information
Transfer state	The state of the department-specific ticket. The states are listed based on the department specific table that you select.
Transfer template	Select the fields that you want to populate other than the state.
Closure Information
Closed state	State that you want to populate for the already transferred department ticket when UR is getting closed. The states are listed based on the department specific table that you select.
Closed template	Select the fields that you want to populate other than the state.

**Parent Topic:**[Universal Request reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/universal-request-for-hr-service-delivery/ur-reference-topic.md)

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---
title: Transfer configuration form
description: Use the Transfer configuration form to configure your transfer details in the Universal Request application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/employee-service-management/universal-request-for-hr-service-delivery/ur-route-config-form.html
release: brazil
product: Universal Request for HR Service Delivery
classification: universal-request-for-hr-service-delivery
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Universal Request reference, Universal Request, Employee Service Management]
---

# Transfer configuration form

Use the **Transfer configuration** form to configure your transfer details in the Universal Request application.

<table id="table_jb3_qpg_q5"><thead><tr><th>

Field

</th><th>

Definition

</th></tr></thead><tbody><tr><td>

Table

</td><td>

The service or department table that you want to map for.

</td></tr><tr><td>

Transfer reason

</td><td>

The reason given when the task is transferred. The options to choose are:-   **With resolution**

The primary task is addressed and is transferred with the resolution.

-   **Without resolution**

The primary task is not completed and is transferred without resolution.


</td></tr><tr><td>

Active

</td><td>

Indicates if the configuration for the department is active or not.

</td></tr><tr><td>

Mandatory fields

</td><td>

The mandatory fields that must be filled before a ticket is transferred.

</td></tr><tr><td colspan="2">

**Transfer Information**

</td></tr><tr><td>

Transfer state

</td><td>

The state of the department-specific ticket. The states are listed based on the department specific table that you select.

</td></tr><tr><td>

Transfer template

</td><td>

Select the fields that you want to populate other than the state.

</td></tr><tr><td colspan="2">

**Closure Information**

</td></tr><tr><td>

Closed state

</td><td>

State that you want to populate for the already transferred department ticket when UR is getting closed. The states are listed based on the department specific table that you select.

</td></tr><tr><td>

Closed template

</td><td>

Select the fields that you want to populate other than the state.

</td></tr></tbody>
</table>**Parent Topic:**[Universal Request reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/universal-request-for-hr-service-delivery/ur-reference-topic.md)