Service Level Agreement configuration for Universal Request

---
title: Service Level Agreement configuration for Universal Request
description: View, modify, or create Service Level Agreement \(SLA\) definitions that is provided for the Universal Request application to make sure that the requests are closed within a defined time frame.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/employee-service-management/universal-request-for-hr-service-delivery/ur-sla-config.html
release: brazil
product: Universal Request for HR Service Delivery
classification: universal-request-for-hr-service-delivery
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configuring Universal Request, Setting up and configuring Universal Request, Universal Request, Employee Service Management]
---

# Service Level Agreement configuration for Universal Request

View, modify, or create Service Level Agreement \(SLA\) definitions that is provided for the Universal Request application to make sure that the requests are closed within a defined time frame.

## Before you begin

Role required: admin

## About this task

The SLA definitions created for the Universal Request are for the UR and does not depend on the SLAs defined for the individual child tasks of the specific departments.

## Procedure

1.  Navigate to **All** > **Service Level Management** > **SLA** > **SLA definitions**.

    List of all the SLA definitions available is displayed.

2.  Click **New** to create an SLA definition for your tasks.

3.  On the form, fill the fields.

    For field descriptions and detailed instructions, see [Create an SLA definition](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/t_CreateAnSLADefinition.md).


## Result

The SLA definition is created for the specified task table.

**Parent Topic:**[Configuring Universal Request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/universal-request-for-hr-service-delivery/configure-ur.md)