Add a Universal Task related list

task brazil Updated Sep 10, 2026 1 min read create-relatedlist-ur.md
Raw file servicenow.com

Add a Universal Task related list to a service-specific form in both the ServiceNow AI Platform and Agent Workspace to let agents view a universal task for the request.

Before you begin

Role required: admin

Procedure

  1. Navigate to the table that the related list must be added to.

  2. Open a service-specific form.

  3. Right-click the additional actions context menu [Omitted image "context-menu.png"] Alt text: Context menu.

  4. Navigate to Configure > Related Lists.

  5. On the form, select the Universal Task->Parent.

  6. Select a view name:

    • Default view: To add the Universal Task related list in the ServiceNow AI Platform form.
    • Workspace: To add the Universal Task related list in the Agent Workspace form.
  7. Click Save.

    Note: Due to access control list (ACL) restrictions, the New button might not work while you are creating a task. You can hide the New button on the related list and use the UI action to create a universal task.

    [Omitted image "ut-relatdlst-new-tab.png"] Alt text: Disable the New tab.

    For more information on adding related lists, see Related lists.

Parent Topic:Configuring your service for Universal Task

Previous topic:Create UI actions for your service with Universal Task

Next topic:Add a Task tab on the Standard Ticket page

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