Use Task templates

task brazil Updated Sep 10, 2026 1 min read ut-use-task-template.md

Use a task template to auto-populate a Universal Task form. Using a task template enables agents to create tasks faster.

Before you begin

Role required: write access to the parent table, if the parent table is defined in the template configuration. If no parent table is defined, then any agent can access and use the task templates.

Procedure

Open the ticket that you want to create a universal task for.
Click the UI action for creating a universal task.
In the Template field of the Universal Task form, select the template to be used.
Fill in the fields that are left empty by the template.

Depending on what template you used, some of the fields will already be populated by the template. You can fill in the rest of the fields yourself. For more details on what each field means, see Universal Task form

To create your task, click any of the following buttons.

Button	Description
Ready for work	Task is created. The state of the task changes to Work in Progress, and the employee is notified about the task.
Submit	Task is created. The state of the task remains New, and no notification is sent to the employee.

Parent Topic:Universal Task templates

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---
title: Use Task templates
description: Use a task template to auto-populate a Universal Task form. Using a task template enables agents to create tasks faster.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/employee-service-management/universal-task/ut-use-task-template.html
release: brazil
product: Universal Task
classification: universal-task
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Universal Task templates, Using Universal Task, Universal Task, Employee Service Management]
---

# Use Task templates

Use a task template to auto-populate a Universal Task form. Using a task template enables agents to create tasks faster.

## Before you begin

Role required: write access to the parent table, if the parent table is defined in the template configuration. If no parent table is defined, then any agent can access and use the task templates.

## Procedure

1. Open the ticket that you want to create a universal task for.

2. Click the UI action for creating a universal task.

3. In the **Template** field of the Universal Task form, select the template to be used.

4. Fill in the fields that are left empty by the template.

Depending on what template you used, some of the fields will already be populated by the template. You can fill in the rest of the fields yourself. For more details on what each field means, see [Universal Task form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/universal-task/universal-task-form.md)

5. To create your task, click any of the following buttons.

|Button|Description|
|------|-----------|
|**__Ready for work__**|Task is created. The state of the task changes to Work in Progress, and the employee is notified about the task.|
|**__Submit__**|Task is created. The state of the task remains New, and no notification is sent to the employee.|

**Parent Topic:**[Universal Task templates](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/universal-task/ut-task-template-landing.md)