Configure resource conversion formula

task brazil Updated Sep 10, 2026 1 min read configure-reverse-conversion-wfo-hr.md
Raw file servicenow.com

Configure the resource conversion formula.

Before you begin

Role required: sn_hr_wfo.admin

Procedure

  1. Navigate to All > Workforce Optimization for HR > Demand Forecast > Resource conversion formula.

  2. Click New.

  3. On the form, fill in the fields.

Field

Instructions

Name

Name for the resource forecast configuration.

Type

Type is set to Resource Conversion Formula.

Formula

Formula to calculate the forecasted number of agents that you need.In the Related Links section, do the following:

  • Click Browse Forecast Configuration, select the forecast configuration to add to the formula and click Add.
  • Click the Browse Forecast Parameter, select the forecast parameter to add to the formula and click Add.

Note: FC refers to Forecast Configuration and FP refers to Forecast Parameter.

4. Click **Submit**.

Parent Topic:Configure data collection for Demand Forecast

Search documentation
Search document titles and file paths on the brazil branch