Workplace Agent For Mobile

Work on an unassigned case or task. Assign the case or task to yourself or to another agent.

Install the Workplace Agent for mobile application to start using it on the ServiceNow Agent mobile application.

Add child tasks to a workplace case when needed. The application enables you to create a child task instantly from the case details page.

Create workplace cases on behalf of an employee in the Workplace Agent for mobile work view page.

View or update a task whenever you want to get the details or update the progress.

Update a workplace case at any time on the go. The application provides you with all the edit-related options to make relevant changes whenever you want to edit.

Manage all your workplace cases and tasks on the go using the Agent Workplace Services for Mobile application on the ServiceNow Agent mobile application. As a workplace agent, the application enables you to view, manage, and create workplace cases using your mobile device instead of a desktop or a laptop.

Install the Workplace Agent for mobile application from ServiceNow Store applications. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Track the workplace cases and tasks that are assigned to you and your assignment group. Know the number of cases that are open, critical, and breached at any time. View the details of the case and perform an action accordingly.

You can switch to an offline mode and work on your workplace cases in the ServiceNow Agent application. When you work on an offline mode, you can perform any action without an internet connection. Once you turn on to the online mode, the changes are all synchronized automatically. If there are any conflicts, you can resolve them in your outbox.

Workplace agents can print the workplace case at any time on the go. The case reports contain reservation details, services, and all other relevant information.

Workplace agents can print the workplace task details related to a workplace case. The task reports contain reservation details, services, and all other relevant information.

Use the Workplace Agent for mobile to perform workplace case or task related activities using the ServiceNow Agent mobile application.

The Workplace Agent for mobile lets you manage your workplace cases, maintenance cases, move cases and, tasks associated with them on the go using your mobile device.

Manage all your workplace cases and tasks using the Workplace Agent for mobile application on your mobile device.

Learn more about the key features of Workplace Agent for mobile application.