Workplace Case dashboard

---
title: Workplace Case dashboard
description: Use this dashboard to track the number of workplace cases that were created using the workplace services from the Workplace Service Delivery or from the Workplace Service Portal. Monitor the number of open cases, cases that require approval, and other cases on any given day.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/employee-service-management/workplace-case-management/workplace-case-mgmt-dashboard.html
release: brazil
product: Workplace Case Management
classification: workplace-case-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Analytics and Reporting, Workplace Case Management, Workplace Service Delivery, Employee Service Management]
---

# Workplace Case dashboard

Use this dashboard to track the number of workplace cases that were created using the workplace services from the Workplace Service Delivery or from the Workplace Service Portal. Monitor the number of open cases, cases that require approval, and other cases on any given day.

The Workplace Case Management dashboard is migrated to Workplace Central. You can start using the migrated dashboards from Workplace Central. The out-of-the-box dashboards are also migrated to Workplace Central. Old dashboards are not supported for new Workplace Service Delivery customers. For existing customers, old dashboards are currently available but will be deprecated soon.

\[Omitted image "workplace-case-dashboard.png"\] Alt text: Workplace case dashboard

To access the Workplace Case dashboard, navigate to **All** > **Workplace Central** > **Workplace Dashboards**.

## End user and roles

<table id="table_vyf_mvp_cnb"><thead><tr><th>

End user and goal

</th><th>

Required role

</th><th>

Benefits

</th></tr></thead><tbody><tr><td>

Workplace case manager: Needs visibility into the real-time status of workplace cases.

</td><td>

sn\_wsd\_case.manager

</td><td>

-   Reviews all open cases
-   Monitors high priority cases
-   Monitors cases that have breached an SLA.
-   Monitors number of cases awaiting approval.

</td></tr></tbody>
</table>## Data visualizations

|Title|Type|Description|
|-----|----|-----------|
|All Open cases|Single score \[Omitted image "single-score.png"\] Alt text: Single-score icon|Number of open workplace cases.|
|Open High Priority Cases|Single score \[Omitted image "single-score.png"\] Alt text: Single-score icon|Number of high priorities workplace cases that are open.|
|SLA Breached|Single score \[Omitted image "single-score.png"\] Alt text: Single-score icon|Number of workplace cases that breached SLA.|
|Cases Awaiting Approval|Single score \[Omitted image "single-score.png"\] Alt text: Single-score icon|Number of workplace cases awaiting approval.|
|WSD Cases Opened This Month by Service|Column \[Omitted image "column-icon.png"\] Alt text: Columns icon|Number of workplace cases created using the associated workplace services.|
|WSD Cases Opened in Last 3 Months by Service|Column \[Omitted image "column-icon.png"\] Alt text: Columns icon|Number of workplace cases created in the last three months using the associated workplace services.|
|WSD Overdue Case SLAs by Assignee and State|Column \[Omitted image "column-icon.png"\] Alt text: Columns icon|Number of workplace cases that have crossed the SLA deadline represented with respected to the assignee.|
|Active WSD Cases|List|List of active workplace cases on the current day.|
|Unassigned Cases|List|List of unassigned workplace cases on the current day.|

**Parent Topic:**[Analytics and Reporting Solutions for Workplace Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/workplace-case-management/analytics-reporting-case-mgmt.md)

**Parent Topic:**[Manage Workplace Dashboards](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/workplace-central/workplace-dashboards-wsd-central.md)