Create a Workplace case template

---
title: Create a Workplace case template
description: Create a Workplace case template for use when creating workplace services.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/employee-service-management/workplace-case-management/wsd-case-template.html
release: brazil
product: Workplace Case Management
classification: workplace-case-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Workplace Case Management, Workplace Service Delivery, Employee Service Management]
---

# Create a Workplace case template

Create a Workplace case template for use when creating workplace services.

## Before you begin

Role required: sn\_wsd\_case.admin or sn\_wsd\_case.manager

## About this task

A Case template simplifies the process of creating cases in Workplace Case Management by populating fields automatically.

## Procedure

1.  Navigate to **All** > **Workplace Case Management** > **Workplace Case Management - Setup** > **Case templates**.

2.  Create a template or modify an existing template.

    -   To create a template, select **New**.
    -   To modify an existing template, select the template from the list.
    For information about the template form fields, see [Create a template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/t_CreateATemplateUsingTheTmplForm.md).

3.  In the **Table** field, select the **Workplace case \[sn\_wsd\_case\_workplace\_case\]** table.

4.  Select **Submit**.


## Result

The case template is created. You can use the template for workplace services.

## What to do next

Create a case template with user acceptance, for more information, see [Create a User acceptance Workplace case template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/workplace-case-management/create-usr-accptnce-workplace-case-template.md).