Managing Neighborhoods · SN Doc Reader

Neighborhoods are a group of spaces assigned to employees within an organization. A neighborhood can be located anywhere within the organizational structure.

Space admins and space planners can create a neighborhood and perform the following:

Assign multiple neighborhoods to employees. An employee can be assigned to a space in a neighborhood or to the neighborhood itself. For more information, see Create a neighborhood for workplace users.
Assign employees to a neighborhood using user assignment rules that can run on a schedule. For more information, see Execute User Assignment Rules.
You can also assign a user to a neighborhood from their workplace profile directly. Neighborhood assignments are applicable if Neighborhood is selected as the group by or view by option in a scenario or building overview. Location assignments are applicable for all other options.
Employees can reserve a space in a neighborhood if they're part of the neighborhood or if the neighborhood isn't restricted.
Add or remove spaces in a neighborhood.
Add or remove users from one neighborhood to another.
View and reserve neighborhood spaces using floor maps on the reservation portal.

Note: Verify that you have installed Indoor Mapping and dependent plugins to view neighborhoods on a floor map. For more information, see Configure Indoor Mapping.

Neighborhoods can be used for the following workplace requirements:

Scenario planning. For more information, see Create a scenario.
Reservation management: Employees can reserve neighborhood spaces using the reservation management portal. Space admins can restrict access to spaces in a neighborhood if the neighborhood is indicated as restricted or private. For more information, see Create neighborhood reservations.
Location directory: Employees can view spaces belonging to a neighborhood on the location directory. For more information Manage workplace activities and services with Location directory.
Create a neighborhood for workplace users
Create a neighborhood and assign users to available spaces in a neighborhood. Add or remove users in bulk and allocate available neighborhood spaces to users in a department, cost center, or group.
Add a user to the neighborhood
Assign one or more users to a neighborhood. Create a workplace profile and add the user directly.
Add or edit a neighborhood assignment of a workplace profile
Add a user or edit a user's neighborhood assignment from their workplace profile directly.
Edit a user assignment of a neighborhood
Edit an existing user's workplace profile assigned to the neighborhood.
Add or edit the workplace location of a user in the neighborhood
Add a workplace location to a user assignment or update the existing workplace location of the user assignment.
View neighborhoods in Workplace Core
View existing neighborhoods with assigned spaces and user allocation.

Parent Topic:Manage workplace safety activities

Add a space type configuration

Configure a workplace card

Block a workplace location

Configure Workplace entity and entity types

Enable favorites option for Workplace Service Portal

Create a workplace performer criteria

Mapping employees to their designated workspaces

Assign the workplace user role to employees

Configuring shifts for your workplace

Managing workplace shifts that you own

Managing workplace reservations for employees

Setting and tracking arrivals at the workplace

Approve employee workplace reservation requests

Managing workplace tasks

Workplace knowledge management

QR code management

Location migration

View workplace service usage analytics with Usage Insights

title	Managing Neighborhoods
description	Neighborhoods are a group of spaces assigned to employees within an organization. A neighborhood can be located anywhere within the organizational structure.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/employee-service-management/workplace-core/neighborhoods.html
release	brazil
product	Workplace Core
classification	workplace-core
topic_type	concept
last_updated	2026-09-10
reading_time_minutes	6
breadcrumb	ManageWorkplace CoreWorkplace Service DeliveryEmployee Service Management