ServiceNow Otto for Operational Sustainability \(formerly ESG\)

---
title: ServiceNow Otto for Operational Sustainability \(formerly ESG\)
description: Use the ServiceNow Otto for Operational Sustainability application to empower your sustainability teams with Generative AI-powered capabilities to automate and streamline data collection, and confirm accurate, auditable reporting at enterprise scale.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/environmental-social-governance/now-assist-for-esg.html
release: brazil
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 3
breadcrumb: [Use, Operational Sustainability Management \(formerly Environmental, Social, and Governance\)]
---

# ServiceNow Otto for Operational Sustainability \(formerly ESG\)

Use the ServiceNow Otto for Operational Sustainability application to empower your sustainability teams with Generative AI-powered capabilities to automate and streamline data collection, and confirm accurate, auditable reporting at enterprise scale.

## Get started

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[Exploring ServiceNow Otto for Operational Sustainability \(formerly ESG\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/environmental-social-governance/exploring-now-assist-for-esg.md)Explore\[Omitted image "bus-explore.svg"\] Alt text:Learn more about ServiceNow Otto for Operational Sustainability skills

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[Configure ServiceNow Otto for Operational Sustainability \(formerly ESG\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/environmental-social-governance/configure-now-assist-for-esg.md)Configure\[Omitted image "bus-sdlc.svg"\] Alt text:Configure the ServiceNow Otto for Operational Sustainability application to get started

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[Using ServiceNow Otto for Operational Sustainability \(formerly ESG\) skills](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/environmental-social-governance/using-now-assist-for-esg-skills.md)Use\[Omitted image "bus-supervised-machine-learning.svg"\] Alt text:Use generative AI capabilities offered by ServiceNow Otto for Operational Sustainability

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[Use agentic AI in ServiceNow Otto for Operational Sustainability \(formerly ESG\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/environmental-social-governance/use-agentic-ai-in-now-assist-for-esg-management.md)Use Operational Sustainability Management AI agent collection\[Omitted image "bus-ai-sparkle.svg"\] Alt text:Use agentic workflows in ServiceNow Otto for Operational Sustainability

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</table>-   [ServiceNow Community on AI and Intelligence](https://www.servicenow.com/community/ai-intelligence-articles/tkb-p/ai-platform-kb)
-   [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
-   [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)

## AI limitations

This application uses artificial intelligence \(AI\) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow’s AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.

## Data processing

This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).

## Data collection

ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect incident data \(for Incident Assist and Knowledge Assist\) and chat transcripts \(for Chat Assist\). Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/opt-out-of-data-sharing-for-now-assist.md).

For more information, see the [ServiceNow AI documentation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/ai-products.md).

-   **[Exploring ServiceNow Otto for Operational Sustainability \(formerly ESG\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/environmental-social-governance/exploring-now-assist-for-esg.md)**  
With the Operational Sustainability Management application, you can use the skills to automate the collection of operational sustainability metric data from utility bill documents.
-   **[Configure ServiceNow Otto for Operational Sustainability \(formerly ESG\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/environmental-social-governance/configure-now-assist-for-esg.md)**  
If you have the admin role, you can configure the ServiceNow Otto for Operational Sustainability application so that your users can use the generative AI skills in the Operational Sustainability Workspace.
-   **[Use agentic AI in ServiceNow Otto for Operational Sustainability \(formerly ESG\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/environmental-social-governance/use-agentic-ai-in-now-assist-for-esg-management.md)**  
Use agents within an agentic workflow or as standalone agents to achieve specific automated outcomes.
-   **[Using ServiceNow Otto for Operational Sustainability \(formerly ESG\) skills](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/environmental-social-governance/using-now-assist-for-esg-skills.md)**  
If you have the sn\_esg\_gen\_ai.docintel\_user role, you can leverage the ServiceNow Otto for Operational Sustainability skill to automate the extraction of metrics data from utility invoices. Then map the extracted data to the correct metric definitions and entities.

**Parent Topic:**[Using Operational Sustainability Management \(formerly Environmental, Social, and Governance\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/environmental-social-governance/using-esg.md)