Cancel an appointment for a customer

---
title: Cancel an appointment for a customer
description: Dispatchers and agents can cancel appointments for customers.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/field-service-management/appointment-booking/appointment-booking-cancel-appt.html
release: brazil
product: Appointment Booking
classification: appointment-booking
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Managing appointments from a work order or work order task, Managing appointments on behalf of a customer, Managing appointments, Use, Field Service Management]
---

# Cancel an appointment for a customer

Dispatchers and agents can cancel appointments for customers.

## Before you begin

Role required: wm\_dispatch, sn\_customerservice\_agent, sn\_customerservice.consumer\_agent

## About this task

A dispatcher or an agent can cancel an appointment for a customer from a work order. The details for the scheduled appointment appear on the work order form.

**Note:** An appointment cannot be rescheduled if the current time is within the reschedule/cancel window specified in the service configuration.

## Procedure

1.  Navigate to **All** > **Field Service** > **Work Order** > **All Work Orders**.

2.  Open the work order form.

3.  Click **Cancel Appointment**.

    **Note:** If necessary, configure the work order form and add the **Cancel Appointment** button.


## Result

The customer receives SMS and email notification that their scheduled appointment is canceled.